Client Services & Order Management Specialist

Interpublic; United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and 401(k)

Generous PTO

Peer recognition program

Training and development opportunities

Commitment to culture

$37,500

Job summary

IMS, an Omnicom Group company, is seeking a Client Services Representative in the United States to support order processing, inventory maintenance, and issue resolution. You will handle internal emails and engage with multiple departments to ensure on-time delivery and data accuracy.

The role requires 1–2 years in customer service, strong communication, and proficiency with Microsoft Office. Office-based position with opportunities to contribute to process improvements and client satisfaction.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities under tight timelines.
• Must be a team player.
• Proficient in Microsoft Office suite; AS400 or similar databases a plus.

Responsibilities

• Serve as daily internal contact for order management and inquiries.
• Assist with special projects as necessary.
• Manage incoming emails from internal sources.
• Communicate status and requirements clearly to internal and external team members.
• Collaborate with Account Management, Client Services, Production, Finance and operations staff.
• Facilitate accurate inventory setup and PO communications with the warehouse.
• Generate and follow through on exception reports to reduce delays.
• Prioritize orders and expediting emergency requests as needed.
• Maintain and distribute daily reports to meet requirements.

Skills

Customer service

Organization

Communication

Interpersonal skills

Critical thinking

Multitasking

Team player

Microsoft Office

AS400

Education

High school diploma / GED

Tools

AS400

Job description

IMS, an Omnicom Group company, is seeking a Client Services Representative in the United States to support order processing, inventory maintenance, and issue resolution. You will handle internal emails and engage with multiple departments to ensure on-time delivery and data accuracy.

The role requires 1–2 years in customer service, strong communication, and proficiency with Microsoft Office. Office-based position with opportunities to contribute to process improvements and client satisfaction.