Client Services Officer

Catholic Education Diocese of Rockhampton; Elizabeth (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

Relationships Australia South Australia (RASA) is seeking dedicated Client Service Officers to deliver on-site, client-centric service and administrative support across its services. You will handle enquiries, provide information and referrals, and manage intake to assess and address diverse client needs at RASA sites.

You will meet eligibility criteria including Cert IV Community Services and a passion for community well-being, with a focus on accessibility in a welcoming environment.

Qualifications

• Cert IV Community Services (AQF Level 4) is required or willingness to undertake the qualification.
• Experience in a fast-paced environment where speed and accuracy are critical.
• A passion for community services and community well-being.

Responsibilities

• Deliver on-site, client-centric service at the front desk and respond to inquiries.
• Perform intake and triage to assess and address client needs.
• Schedule appointments and provide information about RASA services.
• Support a No wrong door approach and collaborate with internal teams.
• Contribute to risk management at the site and assist diverse clients.

Education

Cert IV Community Services (AQF Level 4)

Job description

• $72,430+ Super + Salary Packaging * (to increase your take home pay )
• Located in Elizabeth

A bout RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages,backgroundsand abilities.To find outmoreabout RASA go to rasa.org.au .

Who we are lookin g for

We are seeking dedicated Client Service Officer's to deliver on-site, client-centric service and administrative support across the range of services offered by Relationships Australia SA (RASA). In this role, you will be responsible for efficiently handling enquiries, providing information, referrals, and managing intake services to accurately assess and address the diverse needs of clients and visitors at RASA sites.

To be successful in this role you will have:

• Cert IV Community Services (AQF Level 4) or willingness to undertake the qualification.

It would be a bonus if you have:

• A passion for community services and community well-being.
• Experience working in a fast-paced environment where speed and accuracy are critical.

W hat you will be doing

• Delivering exceptional client service at the initial point of contact and consistently throughout the entire client interaction with RASA, adhering to best practices.
• Employing a restorative approach to build strong relationships with internal teams, supporting a "No wrong door" approach in addressing client inquiries.
• Conducting triage and identify service needs for clients and visitors, whether on-site or via phone, which includes scheduling appointments and providing information about RASA services.
• Welcoming and assisting clients and visitors at the front desk, ensuring a high standard of risk management at the site.
• Demonstrating adaptability in service delivery to effectively meet the diverse needs of clients, including those with varying abilities, languages, and cultural backgrounds, both in-person and through digital platforms, as they access RASA services.

If this role is what you are looking for, we’d love to hear from you.

Personal Details * Required field

• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL (Please click on your profile and copy the URL from your profile page.)

Questions

• Are you currently, or have you been previously, employed at Relationships Australia South Australia? *
• Are you currently, or have you previously been, on student placement at Relationships Australia South Australia? *
• Are you legally entitled to work in Australia? *
• If there are any limitations on your entitlement in work in Australia (i.e. visa limitations), please provide details.
• Do you have a National Police Certificate that is less than 12 months old? *
• In the last 3 years, have you completed Child Safe Environments training? *
• In the last 3 years, have you completed RAN-EC training? *
• Do you hold a driver's licence? *
• Please list your relevant qualifications *
• Which community group do you mainly identify with?
• Do you identify as a person from a Culturally and Linguistically Diverse (CALD) background?
• Please list any languages (other than English) that you fluently speak
• When are you available to start working at RASA? *