Client Services & Office Operations Specialist

ENDEAVORS; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

ENDEAVORS in Austin, TX is seeking an Administrative Program Assistant to support program staff, leadership, and clients. You will greet walk-ins, answer calls, screen eligibility, and help with enrollment, applications, and inquiries.

You will track resources, coordinate services, and maintain databases including Salesforce, while assisting with grants, budgets, and reporting. The role emphasizes trauma-informed care, client-first service, and collaboration across teams to empower families and

Qualifications

• Experience in social services or related field.
• 1+ years in a customer service focused environment.
• Attendance standard as determined by employer.

Responsibilities

• Greet walk-in clients and answer office calls.
• Conduct initial eligibility screenings for program assistance.
• Capture enrollment information and process website applications.
• Respond to online inquiries and process financial assistance requests.
• Maintain and update program and donor databases; enter data into Salesforce.
• Assist with scheduling, events, reports, and compliance with funder guidelines.

Skills

Customer service

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

ENDEAVORS in Austin, TX is seeking an Administrative Program Assistant to support program staff, leadership, and clients. You will greet walk-ins, answer calls, screen eligibility, and help with enrollment, applications, and inquiries.

You will track resources, coordinate services, and maintain databases including Salesforce, while assisting with grants, budgets, and reporting. The role emphasizes trauma-informed care, client-first service, and collaboration across teams to empower families and