Community Programs: Client Services Administrator

Socket.dev; Austin (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

Endeavors is seeking an administrative assistant to support the HOPES program in Austin, TX. Responsibilities include greeting clients, answering calls, processing applications, and maintaining databases with Salesforce.

The role involves eligibility screenings, documentation, and coordinating services with program staff across three counties. The ideal candidate will have a high school diploma or GED, at least 1 year in a customer service role, and the ability to travel locally if needed.

Qualifications

• High school diploma or GED required; 1+ year of customer service experience preferred.
• Experience in social services or related field is a plus.
• Able to maintain internal databases and handle documentation accurately.

Responsibilities

• Greet walk-in clients and answer office calls with professionalism.
• Maintain databases, process program emails, and manage documentation.
• Screen eligibility and capture enrollment information for clients.
• Provide resource referrals and coordinate services with case managers.
• Prepare reports, incident forms, and grant-related documentation as needed.

Skills

Customer service

Administrative tasks

Data entry

Communication

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Salesforce

Job description

Endeavors is seeking an administrative assistant to support the HOPES program in Austin, TX. Responsibilities include greeting clients, answering calls, processing applications, and maintaining databases with Salesforce.

The role involves eligibility screenings, documentation, and coordinating services with program staff across three counties. The ideal candidate will have a high school diploma or GED, at least 1 year in a customer service role, and the ability to travel locally if needed.