Client Experience & Operations Specialist

TalentWealth; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TalentWealth in Austin, TX is seeking a Client Service and Operations Specialist to provide administrative and operational support to investment advisors and clients. You will handle service requests, process transactions, and ensure compliance with firm policies.

The role emphasizes client retention, strong organization, and collaboration to streamline processes, with opportunities to participate in financial planning activities and technology initiatives.

Qualifications

• Bachelor’s Degree from an accredited institution is required or a combination of an equivalent education and experience.
• A minimum of 3-5 years securities industry experience or related field preferred.
• Series 65 (Uniform Securities Agent State Law Examination) OR applicable license preferred
• Strong leadership experience demonstrated.

Responsibilities

• Handle client service needs and inquiries by phone and in person.
• Process client transactions including account openings, transfers, beneficiary changes, and investment adjustments.
• Oversee onboarding of new clients including account opening and transfers, online access setup, and maintain active communication with clients regarding the status of all open items
• Ensure timely and accurate documentation of client interactions in the firm’s CRM system.
• Maintain client information and review client account activity to ensure overall accuracy; follow up on client documentation for proper maintenance of accounts.
• Assist advisor staff with scheduling client meetings, preparing meeting materials and presentations
• Assist in the financial planning process by gathering the required data from clients and preparing materials for presentation to clients
• Work with team to innovate and streamline processes, procedures and customized workflows, including evaluation and implementation of future technology initiatives
• Proactively identify areas for process improvement and provide recommendation on strategies to enhance efficiency, client service quality, and overall firm performance.
• Develop and maintain written standard operating procedures, how-to documents and workflow diagrams
• Perform other duties as assigned by management.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

CRM proficiency

Client relationship building

Time management

Problem solving

Process improvement

Team collaboration

Attention to detail

Education

Bachelor’s degree

Tools

CRM system

Microsoft Office Suite

Job description

TalentWealth in Austin, TX is seeking a Client Service and Operations Specialist to provide administrative and operational support to investment advisors and clients. You will handle service requests, process transactions, and ensure compliance with firm policies.

The role emphasizes client retention, strong organization, and collaboration to streamline processes, with opportunities to participate in financial planning activities and technology initiatives.