Client Services & Office Coordinator — Growth Potential

State Farm; Mesquite (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth potential

Job summary

State Farm Agent Rosalinda Aguero is seeking a Staff Assistant to help drive client relationships and support daily office operations in Mesquite, TX. You will assist with customer inquiries, policy changes, and claims, while promoting insurance and financial services products.

The role emphasizes customer service excellence, teamwork, and the ability to obtain necessary licenses. A growth-oriented agency environment is offered with potential for advancement.

Qualifications

• Excellent communication skills — written, verbal, and listening.
• Experience in customer service is required.
• Experience in managing customer service is preferred.
• Experience in sales is preferred.
• Proactive in problem solving.
• Able to work in and manage a team environment.
• Experience with Windows applications.
• Able to coordinate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Keep the office well-maintained and equipped to meet customer needs and market relevant products.

Skills

Customer service

Communication

Organization

Team collaboration

Sales experience

Problem solving

Windows applications

Coordinate with others

Fast-paced work

Licensing readiness

Education

Property and Casualty License

Life and Health License

Tools

Windows

Job description

State Farm Agent Rosalinda Aguero is seeking a Staff Assistant to help drive client relationships and support daily office operations in Mesquite, TX. You will assist with customer inquiries, policy changes, and claims, while promoting insurance and financial services products.

The role emphasizes customer service excellence, teamwork, and the ability to obtain necessary licenses. A growth-oriented agency environment is offered with potential for advancement.