Client Services MT – Medical Lab Tech (2nd Shift)

aah; West Allis (WI); On-site; USD 34,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flex Spending Accounts

Family benefits

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a full-time Client Services Call Center professional in Wisconsin to handle inbound and outbound calls, report critical results, and support client accounts.

Role requires ASCP/AMT/MLS/MLT certifications or MLS/MT equivalents, plus an associate or bachelor’s in clinical lab fields and 3 years of experience. Strong communication and computer skills are essential.

Qualifications

• Associate's or Bachelor's Degree in Clinical Lab Technician, Clinical Laboratory Sciences, Medical Technology, or related field.
• 3 years’ experience preferred.
• Interpersonal skills necessary to deal effectively with client service staff, all levels of management and all external contacts including clients, physicians, patients and the community.
• Demonstrates good decision-making skills.
• Intermediate understanding of computers and desktop software packages.

Responsibilities

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff. Instructs students and new caregivers as assigned.

Skills

Interpersonal skills

Decision making

Computer literacy

Education

Associate's or Bachelor's Degree in Clinical Lab Technician, Clinical Laboratory Sciences, Medical Technology, or related field.

Job description

Advocate Health is seeking a full-time Client Services Call Center professional in Wisconsin to handle inbound and outbound calls, report critical results, and support client accounts.

Role requires ASCP/AMT/MLS/MLT certifications or MLS/MT equivalents, plus an associate or bachelor’s in clinical lab fields and 3 years of experience. Strong communication and computer skills are essential.