Client Services Mexico Representative

Mercedes-Benz Financial Services USA LLC; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

15 corporate holidays

Mercedes-Benz Employee Lease Program

Medical, dental & vision insurance

Short/long-term disability

Job summary

Mercedes-Benz Financial Services USA LLC in Fort Worth, TX, is seeking a Client Services Mexico Representative to deliver superior service to Mexico customers and dealers, acting as a dedicated account manager cradle to grave for the Mexico portfolio.

Responsibilities include handling inquiries, updating accounts, processing documents, and coordinating with the ART team to resolve payment issues, while maintaining compliance and minimizing risk in a fast-paced environment.

Qualifications

• Applicants must be legally authorized to work in the U.S. at the time of application.
• This position requires a minimum of 2 years of overall work experience.
• Preferred experience includes business-general and customer service experience (2 years each).
• Bachelor’s degree is preferred in related fields such as Accounting, Business Administration, or Finance.

Responsibilities

• Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions).
• Respond to inquiries via mail, email, cases, and phone; provide account information and perform updates (payoffs, Autopay, amortizations, title copies, etc.).
• Complete requests related to account questions, title release, and document/payoff provision; minimize non-compliance risk with partner policies.
• Coordinate timely account dispositions and title release with ART; research payment issues and ensure timely resolution.

Skills

Analytical skills

Strong communication skills

Spanish language

Problem Solving skills

Education

High School Diploma/GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Aufgaben

About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview

The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers, while building customer relationships in support of CSI/DSI. They will act as a dedicated account manager for all Mexico customers, handling contracts cradle to grave. They will act as a single point of contact for inquiries and requests from customers, dealers, field employees, and other internal partners as they relate to servicing the Mexico portfolio. Responsible for the timely follow up on delegated items and minimizing legal & financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from Client Services at a high level of complexity.

Responsibilities

• Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions, etc.). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate department/team. (15%)
• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, principal payment/term reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)
• Complete requests where possible in relation to account questions, title release, and document/payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies, including Mexico colleagues. (15%)
• Coordinate timely account dispositions and title release with the Account Reconciliation Team (ART) department. Research payment issues raised by customers and ensure timely resolution. (15%)

Qualifikationen

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Business-General: 2 years
• Customer Service: 2 years

Education

High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration
• Finance

Skills

• Analytical skills
  Ability to collect data and establish facts and identify trends and variances
• Language skills
  Spanish
• PC skills
  Microsoft Office
• Problem Solving skills

Additional Skills

• Strong communication skills
• Spanish bilingual skills required
• Ability to work and thrive in an environment of constant change and ambiguity
• Ability to efficiently and accurately process a large volume of requests.

Recommended Prerequisites

• Customer Service/Collections/Remarketing Representative

Posting Statement

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

• Mitarbeiter Events
• Mitarbeiterrabatte möglich
• Mitarbeiterhandy möglich
• Mobilitätsangebote
• Betriebliche Altersversorgung
• Gesundheitsmaßnahmen
• Coaching
• Kantine, Café
• Parkplatz
• Barrierefreiheit

Kontakt

Mercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy 76177 Fort Worth Details zum Standort

NAFTA SSC E-Mail: [e-mail]