Client Services Manager: Lead, Grow & Delight Clients

wheels; Schaumburg (IL); On-site; USD 95,000 - 130,000; Full time

Job summary

Wheels in Schaumburg, IL seeks a Manager, Client Services to lead a team of Account Managers delivering exceptional client experiences. You will guide performance, manage portfolios, and partner with cross-functional teams to meet SLAs and KPIs.

You will drive client satisfaction and retention through strategic planning, data-driven decisions, and coaching, creating a high-performance service culture. This is a hands-on leadership role in a fast-paced environment.

Qualifications

• Experience leading teams to achieve service goals.
• Proven ability to manage high-volume client operations.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as escalation point for issues impacting client success.
• Build and maintain relationships with key client contacts.
• Lead Account Managers to meet performance metrics and drive retention.
• Coach and develop team members to improve performance and growth.

Skills

Leadership

Operations management

Customer relationship

Change management

Strategic planning

Coaching

Job description

Wheels in Schaumburg, IL seeks a Manager, Client Services to lead a team of Account Managers delivering exceptional client experiences. You will guide performance, manage portfolios, and partner with cross-functional teams to meet SLAs and KPIs.

You will drive client satisfaction and retention through strategic planning, data-driven decisions, and coaching, creating a high-performance service culture. This is a hands-on leadership role in a fast-paced environment.