Client Services Manager II - Hybrid, Process Improvement

Berkshire Hathaway Homestate Companies; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Educational reimbursement

On-site gym and wellness program

Job summary

National Indemnity Company (NICO) is seeking a Client Services Manager II to lead our Client Services operations, ensuring accurate, timely, and exceptional service to agents, insureds, and partners. You will provide leadership to teams, oversee performance, and drive initiatives to improve processes and customer outcomes.

The role is based in Omaha, NE, with a hybrid work arrangement after six months at management discretion.

Qualifications

• Bachelor's Degree in Business, Insurance, Finance, Information Technology, or a related field.
• Five or more years of related professional experience in insurance, customer service, operations, underwriting support, agency services, or a related business environment.
• Demonstrated experience leading projects, coordinating operational activities, or providing leadership and guidance to team members.

Responsibilities

• Lead and develop Client Services team members by managing daily operations, establishing priorities, providing coaching and training, and implementing business processes that support organizational objectives.
• Serve as an escalation point for complex customer service issues, partnering with underwriting, operations, and other business leaders to research, resolve, and communicate solutions effectively.
• Manage staffing, performance management, employee development, workflow planning, and operational activities to ensure service excellence and achievement of departmental goals.
• Partner with business stakeholders to identify opportunities for improved processes, technologies, and service capabilities, supporting the research, evaluation, implementation, and adoption of new systems and solutions.
• Build strong relationships with agents, business partners, and internal departments while driving continuous improvement initiatives that enhance operational efficiency and customer experience.

Skills

Leadership

Communication

Customer service mindset

Analytical thinking

Education

Bachelor's degree in Business, Insurance, Finance, IT or related field

Tools

Microsoft Office (Excel, Word)

Job description

National Indemnity Company (NICO) is seeking a Client Services Manager II to lead our Client Services operations, ensuring accurate, timely, and exceptional service to agents, insureds, and partners. You will provide leadership to teams, oversee performance, and drive initiatives to improve processes and customer outcomes.

The role is based in Omaha, NE, with a hybrid work arrangement after six months at management discretion.