Client Services Leader — Operations & Process Improvement

National Indemnity Company; Omaha (NE); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Wellness program

Onsite fitness center

Educational reimbursement

Job summary

NICO National Indemnity Company in Omaha, NE, seeks a Client Services Manager II to lead daily operations for agents, insureds, and partners. The role combines leadership with business analysis to evaluate and implement new technologies, workflows, and service strategies that improve customer experience and efficiency.

The position offers management-level responsibility, cross-functional collaboration, and career development within the Berkshire Hathaway family.

Qualifications

• Bachelor's Degree in Business, Insurance, Finance, Information Technology, or a related field.
• Five or more years of related professional experience in insurance, customer service, operations, underwriting support, agency services, or a related business environment.
• Demonstrated experience leading projects, coordinating operational activities, or providing leadership and guidance to team members.

Responsibilities

• Lead and develop Client Services team members by managing daily operations, establishing priorities, providing coaching and training, and implementing business processes that support organizational objectives.
• Serve as an escalation point for complex customer service issues, partnering with underwriting, operations, and other business leaders to research, resolve, and communicate solutions effectively.
• Manage staffing, performance management, employee development, workflow planning, and operational activities to ensure service excellence and achievement of departmental goals.
• Partner with business stakeholders to identify opportunities for improved processes, technologies, and service capabilities, supporting the research, evaluation, implementation, and adoption of new systems and solutions.

Skills

Leadership

Customer service

Project management

Communication

Education

Bachelor's degree in Business/Insurance/Finance/IT

Tools

Microsoft Office

Excel

Job description

NICO National Indemnity Company in Omaha, NE, seeks a Client Services Manager II to lead daily operations for agents, insureds, and partners. The role combines leadership with business analysis to evaluate and implement new technologies, workflows, and service strategies that improve customer experience and efficiency.

The position offers management-level responsibility, cross-functional collaboration, and career development within the Berkshire Hathaway family.