Client Services Lead — Growth & Strategic Partnerships

Greystar; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Housing discount

Sabbatical

401(k) match

Paid time off

Job summary

Greystar is seeking a client services professional in Austin to lead ongoing client relationships, coordinate communications, and translate feedback into actionable improvements. You will support business development, monitor market trends, and help craft collateral to showcase Greystar’s capabilities to current and prospective clients.

Responsibilities include due diligence, reporting to senior management, and collaborating with brokers on new fee management opportunities, with a strong

Qualifications

• Experience in managing client relationships and ensuring satisfaction.
• Ability to analyze market information and identify opportunities and threats.
• Strong written and verbal communication for client updates and materials.
• Experience preparing detailed reports for senior management and stakeholders.

Responsibilities

• Supports ongoing relationships with the Company’s existing clients, ensuring ongoing communication with client representatives and addressing feedback and issues.
• Provides input into annual business goals for the client services group.
• Monitors market information and trends to identify opportunities and threats, preparing reports for senior management.
• Develops and distributes communication materials and collateral to current and prospective clients.
• Leads or participates in due diligence assignments and liaises with brokers for new opportunities.
• Gathers client feedback via surveys, analyzes results, and proposes cost-effective improvements.
• Completes reports and analyses across HR, financial, and administrative areas as needed.

Skills

Client relationship management

Market analysis

Communication

Report writing

Job description

Greystar is seeking a client services professional in Austin to lead ongoing client relationships, coordinate communications, and translate feedback into actionable improvements. You will support business development, monitor market trends, and help craft collateral to showcase Greystar’s capabilities to current and prospective clients.

Responsibilities include due diligence, reporting to senior management, and collaborating with brokers on new fee management opportunities, with a strong