Client Services Manager, Service Delivery

The Select Group; Raleigh (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

The Select Group seeks a Client Services Manager– Service Delivery to lead a team of Engagement Managers and oversee delivery across a client portfolio. This remote role requires a US-based candidate who can align strategy with execution and drive client value.

You will partner with senior leadership, manage governance and risk, and identify growth opportunities with Fortune 500 clients while ensuring high client satisfaction and measurable outcomes.

Qualifications

• Lead and coach a team of Engagement Managers across a portfolio of client projects.
• Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
• Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.

Responsibilities

• Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.
• Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
• Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.
• Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.
• Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.
• Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.
• Partner with leadership to identify growth opportunities through expansion and upselling.

Skills

Leadership

Team coaching

Client relationship

Portfolio management

Delivery leadership

Job description

Client Services Manager– Service Delivery– Remote

The Client Services Manager (CSM) is a client-facing leader who develops a team of Engagement Managers and oversees project delivery and success across a portfolio of clients. The CSM role combines leadership, client strategy, and operational excellence to ensure our clients experience the value of TSG’s partnership and perspective. This role is ideal for a leader who balances strategic portfolio oversight with hands‑on delivery leadership. You will connect business stakeholders, delivery teams, and senior leadership, driving execution with a focus on client value, clear outcomes, and organizational priorities.

Candidate must currently reside in the United States.

Company Overview

The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.

We are committed to supporting various client needs, helping them to address ever‑evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long‑term success by aligning with your business goals and advancing to meet future demands.

Key Responsibilities

• Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.
• Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
• Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.
• Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.
• Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.
• Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.
• Partner with leadership to identify growth opportunities through expansion and upselling.

Key Qualifications

• 7+ years delivering large‑scale client transformation initiatives in a consulting environment
  • Including at least 3 years of experience directly managing and coaching teams of 6–10 delivery professionals.
• Hands‑on experience managing statements of work, change orders and SLAs for enterprise clients.
• Demonstrated ability to coach and develop Engagement Managers into trusted, consultative client advisors.
• Proven ability to lead cross‑functional teams with authenticity and drive accountability.
• Strong analytical and adaptive thinking, with the ability to foster innovation and drive effective solutions internally and with clients.
• Strong relationship‑building skills and executive presence, with a track record of earning C‑level trust, navigating escalations, and achieving high satisfaction with enterprise clients.
• Commercial instinct to identify expansion opportunities through delivery and partner with leadership to grow client relationships.
• Operational rigor across portfolio governance, financial oversight, and risk management, with the ability to anticipate challenges and drive continuous improvement.
• Excellent written and verbal communication and facilitation skills, including organizational change management and the ability to convey complex technical concepts to non‑technical stakeholders.
• Ability to quickly learn new tools and technologies and champion team adoption of new systems and ways of working.

Our Culture

At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high‑performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [e-mail] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

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Questions? Reach out to our talent acquisition team.