Engagement Manager

CSG Systems; Massachusetts; Hybrid; USD 86,000 - 138,000; Full time

Benefits offered by this job

Work from Home

Healthcare: Dental/Medical/Vision

Paid vacation

Volunteer time off

Job summary

CSG Systems in the United States is seeking an Engagement Manager to lead medium to large software implementation projects—SaaS and custom—from initiation through completion. You will coordinate technical and non-technical stakeholders, provide delivery leadership, and ensure on-time, within-scope, and on-budget results.

You will facilitate workshops, manage risks and changes, develop budgets and forecasts, and mentor other project managers while advancing continuous improvement across the

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Strong understanding of project management principles (scope, schedule, budget, risk, issues, dependencies).
• Experience creating project plans, budgets, forecasts, communication plans and governance materials.
• Experience facilitating workshops and stakeholder forums with diverse audiences.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Manage multiple medium to large complexity projects end to end.
• Develop initiation documents, delivery approaches, success criteria, and governance materials.
• Deliver projects within scope, schedule, and budget while maintaining quality.
• Manage risks, issues, dependencies, changes; escalate as needed.
• Facilitate workshops, status meetings, and stakeholder forums; communicate plans.
• Develop budgets and resource forecasts; track performance and address variances.
• Coordinate cross-functional stakeholders to maintain alignment and momentum.
• Ensure deliverables and documentation meet delivery standards and quality.

Skills

End-to-end project management

Delivery leadership

Stakeholder management

Cross-functional collaboration

Mentoring

Education

Bachelor's degree or equivalent experience

Job description

Engagement Manager

The Engagement Manager manages multiple medium to large custom and/or SaaS Implementation from initiation through completion. This role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.

Key Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escal ate and resolve concerns with the appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Key Qualifications

• Bachelor’s degree or equivalent experience 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

CSGer Perks & Benefits

• Work from Home Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more!

Location(s): United States Remote

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $86,158.55-$137,850.79

This role is eligible for a bonus opportunity.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

CSG is an affirmatively action, equal opportunity / veteran / disabled / female / minority / sexual orientation / gender identity employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.