Client Services Manager: CX, People & Ops

GME Supply; Columbia Township (MO); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

GME Supply is seeking a Client Services Manager to lead the Client Services team and optimize internal processes and customer experiences across channels. You will own daily operations, ensure timely responses, and drive growth through staff development and high client satisfaction.

The role requires 2–5 years in client-facing management, a business-focused degree, and strong leadership and communication skills.

Qualifikationen

• 2–5 years of experience in a client-facing, people management role.
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Demonstrated ability to build and nurture high-performing teams.
• Strong communication and organizational skills.

Aufgaben

• Encourage effective and timely interaction to clients via all channels (phone, chats, emails, websites, etc.).
• Collaborate across departments to enhance customer-facing systems and platforms based on feedback from users as well as clients.
• Monitor and maintain high standards of client service, addressing any issues promptly to ensure client needs are met.
• Maintain active lines of communication with all departments.
• Take ownership of interdepartmental cohesiveness for internal and external efficiencies.
• Oversee the Management of, and contribute to, day-to-day operations of the department, including processing orders and handling inquiries.
• Oversee the Client Operations Specialists as they review all online orders flagged for potential fraud and ensure coordination with relevant departments.
• Collaborate on RMA receipt processing and refund transactions across involved teams.

Kenntnisse

Client-facing

People management

Leadership

Communication

Organizational skills

Product knowledge

Decision-making

Technical proficiency

Problem-solving

Ausbildung

Bachelor's degree in Business/Marketing/Communications

Jobbeschreibung

GME Supply is seeking a Client Services Manager to lead the Client Services team and optimize internal processes and customer experiences across channels. You will own daily operations, ensure timely responses, and drive growth through staff development and high client satisfaction.

The role requires 2–5 years in client-facing management, a business-focused degree, and strong leadership and communication skills.