Client Services Manager

Roku; New York (NY); Hybrid; USD 130,000 - 185,000; Full time

Benefits offered by this job

Medical, wellness and financial perks

Free snacks and company fitness center

Unlimited paid time off

Job summary

Roku is seeking a Manager, Client Services to lead strategic account management, oversee delivery of tailored advertising solutions, and drive revenue growth with key clients in a fast-paced media environment.

You will manage 5-7 direct reports, coach teams, conduct regular business reviews, and collaborate across Sales, AdOps, Product, and Marketing to optimize processes and maximize client outcomes.

Qualifications

• 8-10 years of consultative experience in account management/client services in Adtech or media.
• Experience managing large-scale operations and driving business growth.
• Ability to build relationships with senior stakeholders and executive teams.
• Strong leadership with coaching and career development.

Responsibilities

• Oversee strategic account management and delivery of advertising solutions for key clients.
• Lead a team of 5-7 direct reports with coaching and development.
• Conduct regular business reviews with clients to assess performance and identify opportunities.
• Collaborate with cross-functional teams to improve processes and drive revenue.
• Oversee daily operations, resource allocation, and adherence to industry standards.

Skills

Account management

Client relationships

Programmatic advertising

Leadership

Cross-functional collaboration

Strategic thinking

Communication skills

Team development

Tools

DSPs

SSPs

DMPs

Ad exchanges

Job description

• The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function
• This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization
• Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience
• Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
• Lead a team goaled and focused on driving incremental, upselling & revenue retention
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Identify areas of improvement to internal processes to enhance operational efficiency and customer service
• Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue
• Adapt to change in a fast-paced environment and communicate information effectively to the respective team
• Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression

Benefits

• Medical, wellness and financial benefits
• Free snacks and access to the company fitness center
• Unlimited paid time off policy
• Work from home opportunities

The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges Ability to work collaboratively across departments and with senior leadership Ambition to develop and nurture the development of others’ career growth Knowledge of the Roku platform and ecosystem Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups Excellent communication, negotiation, and interpersonal skills Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team 8-10 years of consultative experience in account management/client services at an Adtech company or media company Strategic thinker with a customer-centric mindset and a strong focus on driving business growth At least 3 years of management experience and developing teams with roles progressing in responsibility