Manager, Client Services

Roku, Inc.; New York (NY); On-site; USD 149,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku, Inc. is seeking a Manager, Client Services in New York to lead and expand our strategic account management for major clients in the advertising space.

You will direct delivery of customized advertising solutions, manage performance reviews, and guide a growing team to drive incremental revenue and enhanced client satisfaction. The role emphasizes deep programmatic expertise, strong leadership, and cross-functional collaboration across Sales, AdOps, Product, and Marketing to scale client

Qualifications

• 8–10 years of consultative experience in account management/client services at an Adtech or media company.
• At least 3 years of management experience and building teams with increasing responsibility.
• Extensive experience in programmatic advertising and knowledge of DSPs/SSPs/DMPs.

Responsibilities

• Serve as the primary executive contact for key clients and maintain long-term relationships.
• Oversee delivery of tailored advertising solutions to meet client objectives.
• Conduct regular business reviews to assess performance and identify opportunities.
• Lead a team focused on upselling and revenue retention.
• Oversee operational aspects of account management and ensure efficient processes.

Skills

Programmatic advertising

DSPs

SSPs

DMPs

Account management

Team leadership

Advertising strategy

Job description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What is the role?

The Manager, Client Services is a pivotal leadership role responsible for overseeing and directing the strategic account management function. This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising solutions, and driving the overall growth of the organization. The ideal candidate will have experience in Agency Holding Company Relationships & programmatic executions with proven expertise in managing large-scale operations within the advertising media sector. Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as management and leadership experience.

For New York Only - The estimated annual total cash for this position is between $149,300 - $177,600. This cash range includes on-target earnings from commission.Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

• Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
• Lead a team goaled and focused on driving incremental, upselling & revenue retention
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Identify areas of improvement to internal processes to enhance operational efficiency and customer service
• Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement) as necessary to improve processes with the overarching goal of driving revenue
• Adapt to change in a fast-paced environment and communicate information effectively to the respective team
• Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression

What experience would help someone be successful in this role at Roku?

• 8-10 years of consultative experience in account management/client services at an Adtech company or media company
• At least 3 years of management experience and developing teams with roles progressing in responsibility
• Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges
• Knowledge of the Roku platform and ecosystem
• Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment
• Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
• Ambition to develop and nurture the development of others' career growth
• Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the customer-centric mindset and a strong focus on driving business growth
• Ability to work collaboratively across departments and with senior leadership

#LI-LS1

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [e-mail].

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [e-mail].