Sr. Manager, Client Services

Roku; New York (NY); Hybrid; USD 172,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Equity awards

Life insurance

Disability benefits

Parental leave

Wellness benefits

Paid time off

Job summary

Roku is seeking a Senior Manager, Client Services to lead the strategic account management function within its advertising organization. You will oversee a team delivering high-impact direct and programmatic campaigns, cultivating strong relationships with media and entertainment partners to grow revenue and retention.

You will collaborate across departments to ensure operational excellence, implement performance metrics, and drive continued improvement in client outcomes across a diverse

Qualifications

• 8+ years of account management experience in advertising/media.
• Background with Media/Entertainment or Publisher clients preferred.
• Programmatic advertising knowledge including DSPs/SSPs/DMPs.

Responsibilities

• Serve as the primary executive contact for key clients and maintain long-term relationships.
• Oversee execution of performance advertising solutions meeting client goals and KPIs.
• Conduct regular business reviews to assess campaigns and identify growth opportunities.
• Lead a team driving incremental revenue, upselling, and retention.
• Manage and develop Managers of Client Services and Account Managers.
• Oversee efficient account management processes and cross-functional collaboration.
• Implement metrics and reporting to monitor outcomes and drive improvements.
• Collaborate with senior leadership to align client strategies with company goals.
• Coordinate with internal teams to ensure seamless campaign execution.

Skills

Account management

Programmatic advertising

Leadership

Strategic thinking

Communication

Negotiation

Tools

DSPs

SSPs

DMPs

Ad exchanges

Job description

Teamwork makes the stream work. Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

At Roku, weliketo say that there are no bystanders, and that is as true in the advertising team as it is in any otherfacetof the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services teamis responsible formanaging and growing Roku's partnerships with Advertisers andultimately enablingour clients to reach their businessobjectives.

What is the role?

The Senior Manager, Client Services is a leadership role responsible for overseeing the strategic account management function within Roku's advertising organization. This role is central to maintaining and expanding client relationships, ensuring the delivery of effective advertising solutions, and driving the overall growth of client partnerships. The Senior Manager will lead a team focused on executing high-volume, high-impact direct and programmatic campaigns, with an emphasis on cultivating strong relationships with performance-minded Media and Entertainment partners. This individual will be responsible for driving incremental revenue, upselling opportunities, and revenue retention across their team's portfolio. The role requires close collaboration with cross-functional teams to ensure operational excellence, efficient resource allocation, and alignment with client objectives. The Senior Manager will also implement performance metrics and reporting systems to monitor and continuously improve team and client outcomes.

For New York Only - The estimated annual total cash for this position is between $171,500 - $209,700. This cash range includes on-target earnings from commission.Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AIatRoku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they'veused AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly.Above all, theybring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

• Serve as the primary executive contact for key clients, building andmaintainingstrong long-term relationships across client direct and agency teams
• Oversee the execution of performance advertising solutions that meet clientobjectivesand exceed KPIs
• Conduct regular business reviews with clients to assess campaign performance,identifygrowth opportunities, and address challenges
• Lead a team focused on driving incremental revenue, upselling, and revenue retention
• Manage and develop Managers of Client Services and Account Managers
• Oversee operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Implement performance metrics and reporting systems tomonitorand improve team and client outcomes
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency
• Collaborate across departments and with senior leadership to align client strategies with broader organizational goals
• Partner with internal teams to ensure seamless campaign execution across direct and programmatic channels

What experience would help someone be successful in this role at Roku?

• 8+ years of experience in account management within the advertising or media industry
• Background working with Media and Entertainment or Publisher clients
• Experience in programmatic advertising, including familiarity with DSPs, SSPs, DMPs, and ad exchanges
• Track recordof managing large-scale operations and delivering strong results in a fast-paced environment
• Leadership experience with the ability to inspire, motivate, and develop high-performing teams
• Strong communication, negotiation, and interpersonal skills
• Strategic thinking with a customer-centric mindset and a focus on driving business growth
• Ability to collaborate effectively across departments and with senior leadership
• Experience conducting business reviews and translating client feedback into actionable strategies

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [e-mail].

What should I know about Roku's culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing [e-mail].