Client Services Manager

Azerion; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Hybrid work from New York office

24 vacation days

2 days volunteering leave

Team lunches covered up to $25/office

Job summary

Azerion is seeking a Client Services Manager in a hybrid role based in New York City. You will drive client retention, revenue growth, and satisfaction across high-priority accounts, partnering with Sales, Trading, Analytics, and Strategy to deliver data-driven digital advertising solutions.

You will translate business objectives into actionable strategies, lead quarterly reviews, and collaborate across teams to exceed performance goals.

Qualifications

• 1–4 years in client services, account management, or media planning in adtech/digital marketing.
• Ability to translate data into actionable insights for stakeholders.
• Experience upselling and driving revenue growth with senior executives.

Responsibilities

• Serve as primary contact for key clients; ensure timely communication.
• Lead quarterly business reviews and strategic sessions with clients.
• Collaborate with Sales, Trading, Analytics, Product, and Marketing.
• Oversee campaign planning, execution, and performance analytics; ensure budget adherence.
• Support renewals, pricing strategy, and expansions through proposals.

Skills

Client relationships

Strategic account management

Cross-functional collaboration

Data-driven decision making

Communication & presentation

Project management tools

Tools

Asana

Monday.com

Jira

Google Suite

Microsoft Office

Job description

Position: Client Services Manager

Location: Hybrid (New York City + WFH)

Reports To: Senior Client Services Manager

Job Type: Permanent

Who we are:

Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and monetise publishers. With over 1,250 employees across nearly 30 global offices, Azerion is headquartered in Amsterdam and is one of the world's fastest-growing digital companies. We own the creative and technology in our platform, offering our partners unrivaled audience insight, brand safety, efficiency, and effectiveness across Display, OLV, CTV, Gaming, DOOH and Audio.

At Azerion US, we embrace diverse perspectives and build teams with unique experiences and backgrounds. We look for individuals who align with our core values:

• Excellence | Excellence in all that we do.
• Ownership | Own the action, shape the outcome.
• Collaboration | United effort, shared success.
• Innovation | Innovation to drive progress.
• Communication | Transparency, trust, limitless possibilities.

For more information visit: www.azerion.com

The Role:

The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts. Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. The role requires the ability to translate business objectives into actionable strategies that maximize performance, strengthen relationships, and contribute to the organization’s commercial success.

What we are looking for:

We’re seeking a professional with a strong track record of managing client relationships and delivering measurable business impact. The ideal candidate combines strategic acumen with hands‑on execution skills, leveraging data and insights to drive decision‑making. You excel at navigating cross‑functional teams, anticipate client needs, and thrive in a fast‑paced, results‑oriented environment. A background in digital media, ad tech, or at an agency is highly valued, along with a passion for helping clients achieve their goals through innovative, data‑driven solutions.

Key Responsibilities:

• Client Relationship & Strategic Account Management
  • Serve as the primary point of contact for key clients, ensuring timely and professional communication.
  • Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
  • Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
  • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long‑term partnerships.
• Media Strategy & Campaign Execution
  • Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
  • Work cross‑functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
  • Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
  • Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
• Revenue Growth & Upselling
  • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
  • Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
  • Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
• Cross‑Functional Collaboration
  • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
  • Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
  • Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
• Industry Knowledge & Thought Leadership
  • Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.

Experience and Skills Requirements

• 1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
• Understanding of DSPs, SSPs, audience targeting, and data‑driven advertising strategies.
• Experience managing a portfolio of enterprise clients or a book of business
• Ability to translate data into actionable insights and communicate performance results to both technical and non‑technical stakeholders.
• Proven success in upselling and revenue growth, with experience presenting to senior‑level executives.
• Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
• Excellent communication and presentation skills, with a client‑first mindset.
• Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
• Experience leading and mentoring junior team members.
• A proactive, solution‑oriented attitude with a passion for digital innovation.

What We Offer:

• A competitive compensation package with a strong commission structure.
• Flexible working options, including a hybrid model from our New York office.
• Comprehensive benefits, including 401(k) contributions and health insurance.
• Opportunities for growth in a fast‑paced, global company recognized for its innovation in digital media
• 24 vacation days
• 2 days volunteering leave
• Team lunches from Uber eats covered up to $25 per office day!

Salary Expectations:

80,000 base + commission

Azerion is an equal opportunities employer committed to building a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.