Client Services Manager

BAYADA Home Health Care; Mantua Township (NJ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid holidays

Vacation/sick time

401(k)

Life insurance

Employee assistance program

Tuition reimbursement

Job summary

BAYADA Home Health Care in Washington Township, NJ is seeking a full-time Client Services Manager to oversee home care coordination for a caseload of clients in the Sewell area. The role emphasizes leadership, scheduling, and client-family satisfaction.

The position offers a competitive salary of $45,000-$50,000 per year with comprehensive benefits and growth opportunities within a mission-driven organization.

Qualifications

• Prior supervisory experience leading people and business functions.
• Healthcare/home care experience is a plus.
• Strong interpersonal, communication, and problem solving abilities.
• Proven track record of achieving goals and taking on responsibility.

Responsibilities

• Coordinate and manage services for a caseload of clients.
• Schedule field employees based on competency and client needs.
• Follow up on assignments to support client, family, and employee satisfaction.
• Build trusting relationships with clients, families, field employees, referral sources, payors, and partners.
• Respond to questions/concerns related to services, scheduling, billing, and needs.
• Partner with Clinical Managers and leadership to maintain quality of care.

Skills

Supervisory experience

Healthcare knowledge

Communication skills

Organizational skills

English proficiency

Problem solving

Recruiting experience

Job description

Client Services Manager - Washington Township, NJ

Salary: $45,000-$50,000 per year
Job Type: Full-time
Location: Washington Township, NJ (Sewell)
Practice: Adult Nursing

BAYADA Home Health Care is seeking a full-time Client Services Manager for our Washington Township Adult Nursing office located in Sewell, NJ. If you are looking for an exciting leadership opportunity in a growing industry, this could be the position for you.

Our Client Services Managers play a vital role in coordinating high-quality home care services and supporting the field employees who care for our clients. You will help ensure that clients and their families receive compassionate, reliable service while partnering closely with clinical and office leadership.

At BAYADA, we believe that our clients and their families deserve care delivered with compassion, excellence, and reliability. Join a caring, professional team where your leadership, relationship-building, and organizational skills will make a meaningful difference in the lives of clients, families, and caregivers.

Responsibilities for a Client Services Manager:

• Coordinate and manage services for a caseload of clients.
• Schedule appropriate field employees based on competency, availability, and client needs.
• Follow up on assignments to support client, family, and employee satisfaction.
• Build trusting relationships with clients, families, field employees, referral sources, payors, and community partners.
• Respond to client and family questions or concerns related to services, scheduling, billing, and related needs.
• Partner with Clinical Managers and office leadership to support continuity and quality of care.
• Provide administrative supervision, coaching, feedback, and support to field employees.
• Participate in field employee recruitment, job fairs, local events, and retention initiatives.
• Document, investigate, resolve, and follow up on client and employee incidents and complaints.
• Monitor caseload metrics, including gross margin, overtime, and unfilled hours, to support office goals.
• Accurately process weekly field employee payroll and maintain billing and pay-rate information within approved limits.
• Support service growth by responding to inquiries, developing referral relationships, and promoting BAYADA services.
• Participate in onboarding, training, office meetings, and company activities.
• Provide backup support for on-call and office operations as needed.
• Maintain confidential information and follow BAYADA policies, procedures, and applicable regulations.

Qualifications for a Client Services Manager

• Prior supervisory experience, including experience managing people and business functions.
• Prior health care, home care, recruiting, or service coordination experience is a plus.
• Demonstrated strong interpersonal, communication, organizational, and problem-solving skills.
• Demonstrated record of goal achievement and successfully taking on increased responsibility.
• Basic computer skills and the ability to learn new systems.
• Ability to communicate effectively with clients, families, field employees, clinical leaders, referral sources, and other partners.
• Ability to read, write, and communicate effectively in English.
• Commitment to The BAYADA Way of compassion, excellence, and reliability.

Why You'll Love BAYADA:

• Mission-driven work that helps people experience a safe home life with comfort, independence, and dignity.
• Supportive, values-based office culture and a collaborative leadership team.
• Opportunities for professional growth, ongoing training, and leadership development.
• Competitive salary of $45,000-$50,000 per year.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Tuition reimbursement.

BAYADA is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in accordance with applicable law. BAYADA is an equal opportunity employer and makes employment decisions without regard to protected characteristics.

Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.