Client Services Manager, Adults

bayada home health care; Mantua Township (NJ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

PTO

comprehensive benefits

401(k) match

Job summary

BAYADA Home Health Care in Sewell, NJ is seeking a full-time Client Services Manager for our Skilled Nursing office. You will coordinate care, support RNs and LPNS, and help grow a healthy caseload while delivering compassionate, reliable home care.

Responsibilities include client/caregiver coordination, referrals processing, scheduling, and collaboration with the director and clinical team to sustain quality service. Salary and benefits reflect our commitment to excellence.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1+ years of experience in customer service, staffing, scheduling, or coordination.
• Strong relationship-building and communication skills.
• Ability to prioritize, stay organized, and meet deadlines.
• Experience with scheduling, documentation, and reporting systems.
• Alignment with The BAYADA Way and a client-focused mindset.

Responsibilities

• Handle client and caregiver coordination, managing a caseload and ensuring services are delivered reliably.
• Coordinate day-to-day staffing and scheduling for personal care and companion services.
• Communicate with clients, families, and caregivers to understand needs and resolve issues.
• Monitor open shifts, cancellations, and coverage gaps to prevent interruptions.
• Receive referrals from hospitals and partners and convert them to active cases.
• Track billable hours and caseload growth, supporting office productivity and finances.
• Build strong relationships with RNs and LPNs and support onboarding and compliance.
• Collaborate with the director and clinical team to achieve goals and maintain quality.
• Use BAYADA systems to manage caseload and workflows and model The BAYADA Way.

Skills

Customer service

Scheduling

Communication

Relationship-building

Education

Bachelor’s degree or equivalent

Tools

Workday

Scheduling platforms

Documentation platforms

Job description

Client Services Manager– Skilled Nursing in Sewell, NJ
Salary: $45,000- $50,000 per year
PTO, comprehensive benefits, 401k match

BAYADA HOME HEALTH CAREis seeking afull-time Client Services Manager, for our Skilled Nursing office in Sewell, NJ. This office providesbest-in-class home careto adults and pediatrics population, helping them live safely at home withcomfort, dignity, and independence.

If you are looking for an exciting career opportunity in a growing industry, aClient Services Manager,role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered withcompassion, excellence, and reliability, and we are looking for a leader who shares those values.

Why this role matters

As aClient Services Manager, you are the central coordinator of care in the office. You will:

• Ensure that clients receiveconsistent, high-quality services
• Support and engage ourRNs and LPNS
• Partner closely with theclinical manager and directorto grow and sustain a healthy caseload
• Help BAYADA reach more people who want to remain safely at home throughskilled nursing services

Responsibilities for a Client Services Manager:

Client & caregiver coordination

• Manage acaseload of clients, ensuring schedules are filled and services are delivered reliably
• Coordinate day-to-daystaffing and schedulingfor personal care and companion services
• Communicate regularly withclients, families, and caregiversto understand needs, resolve issues, and maintain a high-quality experience
• Monitor and respond toopen shifts, cancellations, and coverage gapsto prevent service interruptions

Referral management & growth

• Receive and processreferralsfrom hospitals, discharge planners, payors, and community partners
• Partner with clinical team and director toconvert referrals to active casesquickly and smoothly
• Trackbillable hours and caseload growth, contributing to office productivity and financial health

Field staff support & engagement

• Build strong, trusting relationships withRNs and LPNs
• Support caregivers withschedule changes, questions, and concerns, escalating issues appropriately
• Collaborate with recruiting and clinical leaders aroundonboarding, compliance, and performanceof field staff

Office teamwork & operations

• Collaborate daily with thedirector, clinical manager, and office teamto achieve goals in client satisfaction, staffing, and retention
• Use BAYADA systems (e.g.,scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
• ModelThe BAYADA Way—our core values of compassion, excellence, and reliability— in all interactions

Qualifications for a Client Services Manager:

Required

• Bachelor’s degreeorequivalent combination of education and relevant experience (per office/division standard)
• 1+ years of experiencein customer service, staffing, scheduling, or coordination in a fast-paced environment
• Strongrelationship-building and communication skills, both written and verbal
• Proven ability toprioritize, stay organized, and manage competing deadlines
• Comfort using computers and learning new systems (scheduling, documentation, reporting)
• Alignment withThe BAYADA Wayand a genuine desire to support clients, families, and caregivers

Preferred

• Experience inhome care, healthcare, senior services, or human services
• Prior experience withscheduling / staffingor case management
• Familiarity with thelocal community and service area

Schedule & Work Environment

• Full-time role:exempt
• Monday–Friday,daytime office hours 8:30am- 5:00pm

Benefits

• BAYADA Home Health Care offers a comprehensive benefits plan including:
• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

To learn more about BAYADA benefits: https://www.bayada.com/benefits

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.