Client Services Manager

Expivia Interaction Marketing Group Inc.; Erie (Erie County); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work environment

Medical insurance

Paid vacation

Paid holidays

Training and professional development

Opportunities for advancement and内部升迁

Job summary

Expivia Interaction Marketing Group, Inc. in Erie, PA is seeking a Client Services Manager to bridge clients and internal teams in a hybrid in-office/remote role. You will serve as the primary client contact, build strong relationships, and drive program success with leadership, operations, training, and HR.

The role emphasizes clear communication, issue resolution, and proactive management of client and program priorities, with a compensation range of $45,000–$50,000 based on experience.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.
• Experience in client services or account management preferred.
• Strong written and verbal communication skills.
• Ability to work in in-office and remote environments.

Responsibilities

• Serve as a primary point of contact for assigned client accounts.
• Build and maintain strong, professional client relationships.
• Lead and participate in regular client meetings and follow-ups.
• Monitor program performance, KPIs, deliverables, and client expectations.
• Coordinate with Operations, Training, HR, and leadership to ensure client needs are met.
• Prepare client updates, reports, and performance information as needed.
• Identify opportunities to improve performance and the client experience.

Skills

Communication

Relationship building

Organization

Problem solving

Multitasking

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

Expivia Interaction Marketing Group, Inc. | Erie, PA | Hybrid (In-Office & Remote)

$45,000–$50,000 per year, based on experience

Expivia Interaction Marketing Group is looking for a talented Client Services Manager to serve as a key connection between our clients and internal operations teams.

This is a hybrid position combining in-office and remote work and is ideal for someone who is an excellent communicator, builds strong professional relationships, and knows how to keep projects, people, and priorities moving forward. You'll work directly with clients while partnering with our leadership, operations, training, and HR teams to ensure expectations are clear, issues are resolved, and our programs are positioned for success.

What You'll Do

• Serve as a primary point of contact for assigned client accounts
• Build and maintain strong, professional client relationships
• Lead and participate in regular client meetings and follow-ups
• Monitor program performance, KPIs, deliverables, and client expectations
• Coordinate with Operations, Training, HR, and leadership to ensure client needs are met
• Communicate client feedback, priorities, and concerns to the appropriate teams
• Assist with new client and program launches
• Identify potential issues early and drive them through resolution
• Track action items and ensure commitments are completed
• Prepare client updates, reports, and performance information as needed
• Identify opportunities to improve performance, processes, and the overall client experience

What We're Looking For

• High school diploma or GED required
• Associate's or bachelor's degree preferred
• Experience in client services, account management, customer service, operations, or a related field preferred
• Call center/BPO experience is a plus
• Excellent written and verbal communication skills
• Strong organization, follow-through, and attention to detail
• Ability to confidently communicate with clients and company leadership
• Strong problem-solving skills and the ability to manage multiple priorities
• Comfortable reviewing performance data and KPIs
• Someone who takes ownership and follows through
• Ability to work effectively in both in-office and remote environments

Compensation & Benefits

$45,000–$50,000 annually, based on experience and qualifications.

• Hybrid work environment
• Medical insurance
• Paid vacation
• Paid holidays
• Training and professional development
• Opportunities for advancement and internal promotion

About Expivia

Expivia Interaction Marketing Group is an Erie-based customer experience and contact center company providing customized support solutions to organizations across a variety of industries. We believe great client relationships are built through communication, accountability, and consistently delivering on our commitments.

If you're looking for an opportunity where you can build relationships, take ownership, and have a direct impact on client and company success, we'd like to hear from you.

Expivia Interaction Marketing Group, Inc. is an Equal Opportunity Employer.