Client Services Manager

BAYADA Home Health Care; Brattleboro (VT); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunity

Comprehensive benefits

401k with company match

Paid holidays, vacation and sick leave

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care in Brattleboro, VT seeks a Client Services Manager to lead client services and scheduling with compassion and reliability. You will build relationships with clients, referral sources, and the community while collaborating with Clinical Managers to support field staff.

Requires a bachelor’s degree; healthcare experience and supervisory skills are a plus. The role includes a base salary and a comprehensive benefits plan with paid time off, health and retirement options, and

Qualifications

• Bachelor's degree is required.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of increased responsibility and goal achievement.
• Strong computer skills and proficiency with electronic medical records.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and manage emergent scheduling issues.
• Manage your caseload and proactively grow it.
• Build relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics to maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to supervise field employees.

Skills

Communication skills

Interpersonal skills

Computer skills

Supervisory experience

EMR proficiency

Customer service

Education

Bachelor's degree

Tools

EMR software

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Brattleboro, VT Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

BAYADA Offers:

• Base Salary: $44,000 depending on qualifications
• Bonus opportunity: Additional weekly commission structure
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.