Client Services Leader: Team Growth & Experience

GME Supply; Town of Texas (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Company HSA Contributions

Paid Time Off & Holidays

Volunteer PTO

Job summary

GMES is seeking a Client Services Manager to lead the Client Services department, drive excellent customer experiences, and mentor a growing team. The role requires ownership of processes, collaboration across teams, and ensuring timely responses across calls, chats, emails, and online orders.

You will shape culture and coach staff for professional growth within a dynamic organization. The candidate will guide day-to-day operations, balance customer needs with policy, and partner with Warehouse

Qualifications

• Experience in a client-facing, people management role.
• Bachelor's degree in relevant fields.
• Strong leadership and communication skills.
• Familiarity with customer service systems and processes.

Responsibilities

• Oversee Client Services team and achieve department goals.
• Optimize internal processes and customer experience across channels.
• Manage day-to-day operations: orders, calls, chats, emails, and fraud reviews.
• Collaborate with other departments to improve customer-facing systems.

Skills

Client Experience Management

Personnel Development

Operations Oversight

Education

Bachelor's degree in Business/Marketing/Communications

Job description

GMES is seeking a Client Services Manager to lead the Client Services department, drive excellent customer experiences, and mentor a growing team. The role requires ownership of processes, collaboration across teams, and ensuring timely responses across calls, chats, emails, and online orders.

You will shape culture and coach staff for professional growth within a dynamic organization. The candidate will guide day-to-day operations, balance customer needs with policy, and partner with Warehouse