Client Services Leader, Home Health Care Operations

BAYADA Home Health Care; Hyannis (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Base salary 50k-55k per year

Bonus opportunity

Comprehensive benefits package

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Hyannis, MA Office. You will lead client services coordination, manage a caseload, and build relationships with clients, payors, and community partners.

The role emphasizes compassionate, high-quality home health care and teamwork with Clinical Managers. We value prior medical office or home care experience, supervisory capabilities, and strong communication.

Qualifications

• Bachelor's degree is strongly preferred.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Skills

Communication skills

Interpersonal skills

Supervisory experience

EMR proficiency

Care coordination

Education

Bachelor degree strongly preferred

Tools

EMR software

Job description

BAYADA Home Health Care is seeking a Client Services Manager for the Hyannis, MA Office. You will lead client services coordination, manage a caseload, and build relationships with clients, payors, and community partners.

The role emphasizes compassionate, high-quality home health care and teamwork with Clinical Managers. We value prior medical office or home care experience, supervisory capabilities, and strong communication.