Client Services Manager

ChangeUp; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote working flexibility

Summer Fridays

Wellness plans

Job summary

ChangeUp is seeking a Client Services Manager to support clients with responsive, efficient service and strategic leadership. You will manage client projects, coordinate with strategy and creative teams, and ensure quality delivery within scope and budget.

The role requires 5+ years of experience, strong communication, and the ability to grow business opportunities while maintaining a high level of client satisfaction across multiple accounts.

Qualifications

• Bachelor's degree in Business, Marketing, Advertising or related field.
• Minimum of 5 years experience.
• Knowledge of basic financial principles, strong communication skills, business savvy, and independent judgment.
• Ability to manage a high-volume of projects.
• Bonus points if previous agency experience.

Responsibilities

• Work with strategy, creative, and implementation teams to build and maintain relationships with assigned clients.
• Provide clients with a positive experience through strategic thought leadership and day-to-day project management.
• Manage the client-project process, including proactive thought leadership, proposal development, management of client expectations, maintaining scope, timelines, and budget.
• Have a full grasp of our business to articulate full service offerings and identify new opportunities for growth.
• Monitor labor vs. budget, develop monthly financial forecasts, and complete billing.

Skills

Strong communication

Project management

Budget management

Client relationship management

Education

Bachelor's degree in Business/Marketing/Advertising

Job description

Are you looking for a change? – Be our next great Client Services Manager! #changeistheanswer

ChangeUp was founded to be a different kind of agency – one deep in experience and world-class service, but nimble and agile. We’re about connections and collaborations – among ourselves, and with our clients. We’re known for our culture and the outstanding solutions we provide.

We believe: Change is not a risk, it’s the answer.

We are: Thinkers, makers, poets, and futurists who unlock the unexpected.

Be the change!

The Client Services Manager is an indispensable project team member with a focus on supporting clients’ needs in a responsive, efficient, effective, and accurate manner.

As a Client Services Manager, you will…

• Work in conjunction with the appropriate strategy, creative, and implementation team members to build and/or maintain a strong relationship with your assigned clients
• Provide our clients with an overall positive experience through strong strategic thought leadership, and day-to-day project management
• Command a strong presence and instill confidence internally and with clients, manage the client-project process (including offering proactive thought leadership, proposal development, management of client expectations, maintaining scope, timelines, and budget)
• Have a full grasp of our business (all disciplines) in order to articulate our full service offering and identify new opportunities and solutions for organic growth
• Monitor project labor versus the budget, develops financial forecasts (monthly basis), and complete billing

We’d love to hear from you if you have:

• A Bachelor’s degree in Business, Marketing, Advertising or a related field
• A minimum of 5 years experience
• Knowledge of basic financial principles, strong communication skills (verbal as well as written), business savvy, and independent judgment
• A love of managing and working collaboratively with a team
• The ability to manage a high-volume of projects
• Bonus Points if:
• previous agency experience

ChangeUp is an equal opportunity employer of all qualified individuals. We look at diversity through the lens of gender, race, ethnicity, sexual orientation, religion, and age… and also through cultural backgrounds, life experiences, thoughts, and ideas. We believe diversity enhances our work culture as well as improves the quality of our work. Quality of work and innovation both grow as a result of the encouragement of new ideas and perspectives.

We believe in creating the best possible workplace to foster best-in-class design… that includes, and emphasizes, a work-life balance! Our people are our foundation. We offer a comprehensive benefit plan, flex and remote working, Summer Fridays, a generous holiday schedule (including your birthday off), wellness plans (financial, mental, and physical), volunteer opportunities, and professional development. We are looking for professionals with passion for what they do, and a desire to see their work come to life for some of the best-known brands in the retail and restaurant industry.