Client Services Lead for Financial Advisors

Cetera Financial Group; Lexington (KY); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Paid parental leave

Life Insurance

Job summary

Cetera Financial Group in Lexington, KY seeks a detail-oriented administrative assistant to support Financial Advisors (Registered Representatives) with day-to-day investment practice tasks, client paperwork, and service delivery.

You will handle scheduling, prepare client illustrations and reports, maintain client relationships, and coordinate with Cetera departments to ensure timely service and compliance.

Qualifications

• High School Diploma or GED is required.
• Experience in an administrative or customer service role.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and able to learn new programs.

Responsibilities

• Act as a liaison between registered representatives and clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid in preparing client illustrations, graphs, charts, and reports for presentations and meetings.
• Prepare and complete client paperwork and follow-up tasks.
• Engage with clients on the phone, virtually, and in person to meet service needs.
• Organize client events and follow-up tasks.
• Maintain client records and retention in accordance with corporate requirements.
• Proactively reach out on time-sensitive activities (e.g., RMDs, reviews).
• Coordinate with Cetera departments to meet client expectations for timely service.
• Educate clients on accounts, capabilities, and new technology.
• Complete required training on new technologies and implementations.
• Maintain compliance notes in AdviceWorks/SmartWorks and Redtail in a timely manner.
• Work with Advisors in weekly meetings to support business plans and marketing.

Skills

Time management

Written and verbal communication

Customer service

Administrative support

Learn new software

Education

High School Diploma or GED

Bachelor’s degree in Finance, Business, Marketing, or Communications

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Cetera Financial Group in Lexington, KY seeks a detail-oriented administrative assistant to support Financial Advisors (Registered Representatives) with day-to-day investment practice tasks, client paperwork, and service delivery.

You will handle scheduling, prepare client illustrations and reports, maintain client relationships, and coordinate with Cetera departments to ensure timely service and compliance.