Client Services Specialist for Financial Advisors

Cetera Financial Group; Latham (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Cetera Financial Group in Latham, NY seeks an Administrative Assistant to support Financial Advisors with client paperwork, transactions, and service delivery. The role involves scheduling, client communications, and coordinating with Cetera departments to meet service expectations.

Onsite, full-time position with training opportunities; base pay around $20–$24/hour plus performance bonus, and room to grow within the career pathing program toward licenses and advancement.

Qualifications

• Experience in an administrative or customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for presentations and appointments.
• Prepare and complete client paperwork and follow up tasks to support registered representatives.
• Spend time with clients on the phone, via virtual visits and in person to ensure service levels are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, client reviews).
• Assume ownership of inquiries; communicate with internal Cetera departments to ensure timely service delivery.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations.

Skills

Communication skills

Microsoft Word

Microsoft Excel

PowerPoint

Client service

Adaptability

Team collaboration

Attention to detail

Active listening

Problem solving

Education

High School Diploma or GED

Bachelor's degree in Finance, Business, Marketing, or Communications

Tools

AdviceWorks

SmartWorks

Redtail

Job description

Cetera Financial Group in Latham, NY seeks an Administrative Assistant to support Financial Advisors with client paperwork, transactions, and service delivery. The role involves scheduling, client communications, and coordinating with Cetera departments to meet service expectations.

Onsite, full-time position with training opportunities; base pay around $20–$24/hour plus performance bonus, and room to grow within the career pathing program toward licenses and advancement.