Investment Practice Client Services Associate

Cetera Financial Group; Boston (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

Cetera Financial Group, based in Boston, seeks a Sales Assistant to support Financial Professionals by preparing paperwork, handling client transactions, scheduling meetings, and maintaining client relationships. You will work with Registered Representatives to ensure timely, compliant service.

The role requires some licensing (Life/Health; Series 6/7 and/or 66 or 63/65) and prior admin or customer service experience.

Qualifications

• High School Diploma or GED.
• Licensing: Life, Accident & Health; FINRA Series 6/7 and/or 66 (or 63/65 combo).
• Experience in administrative or customer service roles.
• Strong time management skills.
• Excellent written and verbal communication.
• Proficient in MS Office; ability to learn new programs.

Responsibilities

• Act as liaison between registered representatives and clients following FINRA guidelines.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid reps in preparing client illustrations, graphs, charts, reports for presentations.
• Prepare and complete client paperwork and follow-up tasks to support reps.
• Assist in entering trades as instructed, without offering sales/purchase recommendations.
• Spend time with clients by phone, virtual visits, and in-person to ensure service levels.
• Set client financial review meetings and prepare follow-ups as needed.
• Organize client events and follow-up tasks.
• Maintain filing system in compliance with guidelines.
• Proactive outreach to clients and reps on time-sensitive activities.
• Own inquiries and coordinate with Cetera departments to meet client expectations.
• Educate clients on account services and new technology.
• Complete required corporate training and follow guidelines.

Skills

Time management

Communication skills

Administrative experience

Organizational skills

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

Cetera Financial Group, based in Boston, seeks a Sales Assistant to support Financial Professionals by preparing paperwork, handling client transactions, scheduling meetings, and maintaining client relationships. You will work with Registered Representatives to ensure timely, compliant service.

The role requires some licensing (Life/Health; Series 6/7 and/or 66 or 63/65) and prior admin or customer service experience.