Client Services Lead: Arts & Entertainment Campaigns (Hybrid)

AKA; New York (NY); Hybrid; USD 66,000 - 85,000; Full time

Benefits offered by this job

Comprehensive healthcare & dental

Generous PTO policy

Hybrid work model

Training & Development fund

Financial wellness perks

Paid parental leave

Sabbatical opportunities

Pet-friendly office

Job summary

AKA NYC, a New York City based advertising agency, seeks an Account Manager to join the Client Services team. You will liaise with multiple departments to provide strategy and planning across accounts, supporting directors and senior leads.

You will build client relationships, translate briefs into actionable plans, manage timelines, and collaborate with Creative Studio to optimize campaigns and workflows. Hybrid in NYC with competitive benefits.

Qualifications

• 3–5 years experience in a client account or related role.
• Experience in arts, culture, entertainment, and theater is a plus.
• Strong client relationships and project management skills.
• Proactive, resourceful approach with sound judgment.
• Ability to contribute to campaign strategy and work with creative and media teams.
• Understanding of project budgets and financial goals.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, especially PowerPoint and Excel; Asana is a plus.

Responsibilities

• Support Account Directors and leaders in delivering excellent client service.
• Build strong client relationships with partners and external teams.
• Translate briefs into clear plans and manage timelines from planning to completion.
• Collaborate with Creative Studio to develop campaigns and improve workflows.
• Prepare and lead effective client meetings with clear agendas and follow-ups.
• Assist with campaign strategy and media planning as needed.
• Complete weekly billing and coordinate project estimates and invoicing.
• Coach Account Coordinators and anticipate peak periods with solutions.

Skills

Client relationship management

Project management

Proactive problem solving

Entrepreneurial mindset

Campaign strategy contribution

Budget awareness

Verbal communication

Written communication

Microsoft Office (PowerPoint/Excel)

Asana familiarity

Tools

Asana

PowerPoint

Excel

Microsoft Office

Job description

AKA NYC, a New York City based advertising agency, seeks an Account Manager to join the Client Services team. You will liaise with multiple departments to provide strategy and planning across accounts, supporting directors and senior leads.

You will build client relationships, translate briefs into actionable plans, manage timelines, and collaborate with Creative Studio to optimize campaigns and workflows. Hybrid in NYC with competitive benefits.