Manager, Client Service

SGS; North Sioux City (SD); On-site; USD 70,000 - 90,000; Full time

Job summary

SGS is seeking an experienced professional to manage the Client Service Department in North Sioux City, South Dakota. The ideal candidate will have a 4-year degree in Food Science or Chemistry, along with at least 5 years of laboratory experience and 3 years in a supervisory role.

The responsibilities include managing efficiency, facilitating client communication, and ensuring compliance with ISO standards. A professional demeanor and strong communication skills are essential for success in this role.

Qualifications

• 4-year degree in Food Science, Microbiology or related field; or equivalent work experience.
• 5+ years of laboratory experience.
• 3+ years in a supervisory role.
• Effective problem prevention and problem-solving skills.
• Proficiency with Microsoft Word and Excel.
• Proficiency with LIMS and Client Portal systems.
• Ability to maintain a professional demeanor under pressure.

Responsibilities

• Facilitates client concerns and requests.
• Manages Client Service Department efficiency and quality.
• Communicates necessary changes to department personnel.
• Ensures procedures are performed consistently.
• Hires personnel and oversees employee issues.
• Conducts performance reviews and provides guidance.
• Evaluates client complaints and recommends changes.
• Maintains confidentiality of client and company protocols.
• Implements Quality Management System per ISO 17025.

Skills

Laboratory experience

Supervisory skills

Communication skills

Microsoft Word

Microsoft Excel

LIMS systems

Client interaction

Education

4-year degree in Food Science, Microbiology, or related field

Job description

Job Description

This position is responsible for the implementation of primary goals, operating plans, policies and short/long range objectives for the Client Service Department of the business unit.

Job Functions

• Facilitates client concerns and requests and communicates to appropriate personnel
• Manage Client Service Department to maintain or improve efficiency and quality of laboratory
• Communicate necessary changes or information to department personnel.
• Ensures procedures are performed accurately and consistently throughout the Client Service Department
• Hires personnel, determines technical training needs of personnel and oversees all employee related issues
• Conducts employee performance reviews and provides ongoing guidance for continued employee development
• Evaluate client concerns, complaints and trends Recommend changes to accommodate client needs to ensure customer satisfaction
• Maintains confidentiality of both client and company protocols
• Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standard

Qualifications

• 4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience. Required
• 5+ years of laboratory experience. Required
• 3+ plus years in a supervisory role. Effective problem prevention and problem-solving skills. Required
• Written and verbal communication skills necessary to cross multiple disciplines. Required
• Proficiency with Microsoft Word and Excel. Required
• Proficiency with LIMS and Client Portal systems. Required
• Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions. Required

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.