Administrative Coordinator: Client Services & Intake

Consumer Direct Care Network; Richardson (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement plan

Job summary

Consumer Direct Care Network is seeking an Administrative Coordinator I to manage customer service and intake processes in a regulated environment. The role emphasizes accurate communications, handling calls and emails, and supporting daily operations to promote client advocacy.

Responsibilities include processing enrollment paperwork, coordinating authorizations, and maintaining workflow efficiency while adhering to applicable policies.

Qualifications

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Be able to pass a background screening.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound calls, emails, and chats with accurate responses.
• De-escalate dissatisfied customers and offer support.
• Provide clerical support: mailing, scanning, faxing, data entry.

Skills

Customer service

Phone handling

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Consumer Direct Care Network is seeking an Administrative Coordinator I to manage customer service and intake processes in a regulated environment. The role emphasizes accurate communications, handling calls and emails, and supporting daily operations to promote client advocacy.

Responsibilities include processing enrollment paperwork, coordinating authorizations, and maintaining workflow efficiency while adhering to applicable policies.