Agency/Administrative Support

Delaware County, OH; Delaware (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Delaware County, OH seeks an Intake Assistant to answer a multi-line phone system, enter individuals into the internal appointment system, and refer clients to JFS or community agencies for needed services. This role provides support to Income Maintenance, Workforce Development, and Protective Services and reports to the Income Maintenance Supervisor.

Two years related work experience (or college coursework in Human/Social Services, Education or Sociology) plus driving privileges are required.

Qualifications

• Two years related work experience in human/social services or related college coursework.
• Valid driver’s license and acceptable driving record are required.
• Ability to screen calls and refer clients to services.
• Maintains confidentiality of client information.
• Willingness to work overtime or flexible hours as needed.

Responsibilities

• Greets customers and directs them to the appropriate person/department.
• Answers multi-line telephone and screens calls; makes referrals.
• Collects mail, data, and verifications; scans documents into the system.
• Discusses service alternatives and initiates referrals to providers.
• Maintains confidentiality in all aspects of the job.
• Schedules applicants to meet with caseworkers for determinations of programs.
• Completes income verification forms and handles client inquiries.
• Accesses computer systems to enter changes and other administrative requirements.

Skills

Public relations

Office practices

Interviews

Data entry

Customer service

Multitasking

Tools

Computer systems

MS Office

Job description

The individual is responsible for answering a multi-line phone system, entering individuals into an internal appointment system, or referring them to within JFS or community agencies for needed services. The individual provides supportive services to Income Maintenance, Workforce Development, and Protective Services. Individual reports to the Income Maintenance Supervisor.

Two (2) years related work experience (or a combination of college classes in Human/Social Services, Education or Sociology, and paid experience) including experience in public relations, office practices, and procedures, and performing interviews. Must possess a valid driver’s license and acceptable driving record. Must meet and maintain qualifications for driving on county business at all times. All required licenses and certificates must be maintained as a condition of continued employment.

• Greets customers and directs them to the appropriate person/department;
• Answers multi-line telephone, screens call, makes referrals;
• Collects mail, data, and verifications, and scans documents into the appropriate system;
• Discusses service alternatives, assists in the location of goods and services, makes contacts with service providers, and initiates necessary referrals;
• Maintains confidentiality in all aspects of the job;
• Responds to telephone calls regarding the eligibility screening, receives reports or changes from clients, receives information from other agencies or private businesses, makes referrals and calls to clients, providers, other agencies, and the private sector;
• Schedules applicants to meet with caseworkers for determination of public assistance programs;
• Completes income verification forms;
• Handles client concerns and public inquiries regarding programs;
• Implements and follows Federal, State, and department policies and procedures;
• Supports Income Maintenance, Workforce Development, Protective Services, and other programs by working with local agencies, attending meetings, conferences, workshops, training sessions, and performing a variety of public relation duties;
• Devises correspondence, completes forms and develops reports;
• Accesses computer systems to enter changes and other similar administrative requirements;
• Demonstrates regular and predictable attendance;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Other duties as assigned.