Client Success & Growth Manager

TDIndustries, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

TDIndustries, Inc. seeks a Client Success Manager to manage day-to-day client relationships and service delivery, ensuring high satisfaction, retention, and contract performance.

The role collaborates with operations, sales, and engineering to meet client expectations and deliver exceptional results. Responsibilities include onboarding, renewals, tracking metrics (NPS, response times), and identifying upsell opportunities.

Qualifications

• Bachelor's degree in Business preferred or significant relevant experience.
• 5+ years in client relationship management or similar.
• Preferably within facilities services, maintenance, or technical operations.
• Ability to manage multiple client relationships and competing priorities.
• CRM proficiency with HubSpot or Salesforce.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring clear communication and timely issue resolution.
• Partner with internal operations and service teams to address performance issues and maintain satisfaction.
• Support client onboarding, renewals, and satisfaction reviews.
• Track key client metrics including response times, work order completion, and NPS.
• Identify opportunities to improve service delivery and client experience through proactive communication.
• Partner with sales to identify upsell opportunities and support proposal/pricing development.
• Maintain accurate and up-to-date client records within the CRM.
• Coordinate with the Business Development Manager for a smooth hand-off of new clients.
• Contribute to retention reporting, performance tracking, and internal account reviews.

Skills

Interpersonal skills

Communication

CRM experience

Problem-solving

Multitasking

Team collaboration

Education

Bachelor's degree in Business

Tools

HubSpot

Salesforce

Job description

TDIndustries, Inc. seeks a Client Success Manager to manage day-to-day client relationships and service delivery, ensuring high satisfaction, retention, and contract performance.

The role collaborates with operations, sales, and engineering to meet client expectations and deliver exceptional results. Responsibilities include onboarding, renewals, tracking metrics (NPS, response times), and identifying upsell opportunities.