Client Services & Growth Lead (AVP)

Synchrony; Charlotte (NC); Hybrid; USD 75,000 - 130,000; Full time

Benefits offered by this job

Work from home flexibility

Office hub access

Job summary

Synchrony is seeking a Client Services Manager to partner with the Relationship Manager and Industry VP to drive organic sales growth and deepen relationships with retailers, associations, and OEM partners in the Partnered Home Brands portfolio.

You will collaborate with Sales and Marketing to define goals, execute promotions, and manage accounts with a metric-driven approach. The role requires up to 50% travel and a hybrid work model with hub offices.

Qualifications

• Bachelor's Degree, preference towards Business, Marketing or Finance OR 5+ years of related work experience.
• 2+ years’ experience in client-facing experience in Sales, Credit, Operations or Marketing
• Proven track record of accountability and solid follow-up skills
• Strong Excel & PowerPoint skills as well as reporting capabilities
• Up to 50% travel required

Responsibilities

• Work directly with the VP, Relationship Manager and partner to drive revolving credit volume
• Includes interactions with sales and corporate leadership to define monthly/annual sales goals and implement finance promotion strategies, interactions with regional, district, and store managers, analysis/reporting/segmentation, as well as day-to-day client support
• Execute metric-driven disciplined account planning/management
• Identify and share best practices with the client, as well as with client development peers to drive increased effectiveness
• Own and/or support partner strategy sessions and present performance reviews to client
• Periodically conduct in-person or webinar training to critical teams within client's organization
• Manage key initiatives, project planning, execution, and ongoing partner communications.
• Work cross-functionally with Sales Support, 3rd party vendors, Operations, Marketing, Underwriting, Risk, Finance, Legal, and Compliance to ensure sales initiatives are executed in a timely manner
• Work with Sales Support team to resolve day-to-day escalated/adhoc client & sales requests
• Attend & support industry/client trade shows and client meetings
• Translate "voice of the customer" feedback into actionable insights
• System Management (pricing changes, document repository, etc.)
• Perform other duties and/or special projects as assigned

Skills

Client-facing

Sales

Credit

Operations

Marketing

Relationship management

Account planning

Excel

PowerPoint

Education

Bachelor's Degree

5+ years related experience

Tools

Reporting capabilities

Job description

Synchrony is seeking a Client Services Manager to partner with the Relationship Manager and Industry VP to drive organic sales growth and deepen relationships with retailers, associations, and OEM partners in the Partnered Home Brands portfolio.

You will collaborate with Sales and Marketing to define goals, execute promotions, and manage accounts with a metric-driven approach. The role requires up to 50% travel and a hybrid work model with hub offices.