AVP, Client Services Manager

Synchrony; Chicago (IL); Hybrid; USD 75,000 - 130,000; Full time

Benefits offered by this job

Work from home near a Hub

Office options

Job summary

Synchrony is seeking a Client Services Manager to partner with the Relationship Manager and VP to drive organic sales growth within the Partnered Home Brands portfolio. You will deepen relationships with Retailers, Associations, and OEM partners while supporting the Sales and Marketing team.

In this role you will manage cross-functional initiatives, lead strategic partner conversations, and deliver data-driven insights.

Qualifications

• Bachelor's Degree or 5+ years related work experience.
• 2+ years client-facing in Sales, Credit, Operations or Marketing.
• Proven accountability and follow-up skills.
• Strong Excel & PowerPoint skills and reporting abilities.
• Up to 50% travel.

Responsibilities

• Drive revolving credit volume with VP and Relationship Manager.
• Collaborate with Sales, Marketing and leadership to set sales goals.
• Perform account planning/management with metrics.
• Share best practices with clients and peers.
• Lead partner strategy sessions and reviews.
• Conduct trainings for critical teams via in-person or webinars.
• Manage initiatives, project planning and partner communications.
• Coordinate cross-functional teams to ensure timely execution.
• Attend industry trade shows and client meetings.
• Translate customer feedback into actionable insights.
• System management (pricing changes, document repository).
• Perform other duties and/or special projects.

Skills

Client-facing experience

Relationship management

Analytical skills

Education

Bachelor's Degree or 5+ years related experience

Tools

Excel

PowerPoint

Job description

Role Summary/Purpose

The principal responsibilities of the Client Services Manager will be to partner with the Relationship Manager and Industry Vice President to drive organic sales growth. This position will work closely with the other members of the Sales and Marketing team to support and deepen existing relationships with Retailers, Associations, and OEM partners in the Partnered Home Brands portfolio.

Role Summary/Purpose

The principal responsibilities of the Client Services Manager will be to partner with the Relationship Manager and Industry Vice President to drive organic sales growth. This position will work closely with the other members of the Sales and Marketing team to support and deepen existing relationships with Retailers, Associations, and OEM partners in the Partnered Home Brands portfolio.

Essential Responsibilities

• Work directly with the VP, Relationship Manager and partner to drive revolving credit volume
• Includes interactions with sales and corporate leadership to define monthly/annual sales goals and implement finance promotion strategies, interactions with regional, district, and store managers, analysis/reporting/segmentation, as well as day-to-day client support.
• Execute metric-driven disciplined account planning/management
• Identify and share best practices with the client, as well as with client development peers to drive increased effectiveness
• Own and/or support partner strategy sessions and present performance reviews to client
• Periodically conduct in-person or webinar training to critical teams within client's organization
• Manage key initiatives, project planning, execution, and ongoing partner communications.
• Work cross-functionally with Sales Support, 3rd party vendors, Operations, Marketing, Underwriting, Risk, Finance, Legal, and Compliance to ensure sales initiatives are executed in a timely manner
• Work with Sales Support team to resolve day-to-day escalated/adhoc client & sales requests
• Attend & support industry/client trade shows and client meetings
• Translate "voice of the customer" feedback into actionable insights
• System Management (pricing changes, document repository, etc.)
• Perform other duties and/or special projects as assigned

Qualifications/Requirements

• Bachelor's Degree, preference towards Business, Marketing or Finance OR 5+ years of related work experience
• 2+ years’ experience in client-facing experience in Sales, Credit, Operations or Marketing
• Proven track record of accountability and solid follow-up skills
• Strong Excel & PowerPoint skills as well as reporting capabilities
• Up to 50% travel required

Desired Characteristics

• Displays high integrity and leadership
• Effective communication, interpersonal, & organizational skills
• Excellent cross-functional leadership
• Demonstrated self-motivation & initiative
• Strong attention to detail, analytical skills & financial acumen

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way Of Working

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group

Sales