Client Services Dispatcher

Champions Group Holdings; Longmont (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great pay

Health Savings Account

401k with 50% company match

Paid holidays and sick days

Work for a company that values the EMP

Job summary

Champions Group is seeking a Client Services Dispatcher to be the friendly voice for homeowners needing service. You will manage high-volume calls, schedule and dispatch HVAC and plumbing appointments, and ensure every client feels heard and confident in our service.

In this in-office role based in Brea, CA, you’ll de-escalate concerns, document interactions in ServiceTitan, and collaborate with technicians to deliver timely, high-quality service.

Qualifications

• 2-4 years of call center, dispatch, or customer service experience.
• HVAC, plumbing, or home services experience preferred.
• Excellent phone presence and ability to build rapport quickly.
• Strong multitasking and time-management in a high-volume environment.
• Typing speed of at least 45 WPM and ability to talk and type simultaneously.
• Proficiency in Microsoft Office.

Responsibilities

• Serve as primary contact for residential HVAC and plumbing clients via calls.
• Schedule, dispatch service appointments with urgency and accuracy.
• Assess customer needs and provide clear, confident solutions.
• De-escalate concerns with professionalism and empathy.
• Maximize bookings and convert calls to appointments.
• Maintain detailed ServiceTitan records while updating systems.

Skills

Phone skills

Multitasking

MS Office

Typing 45 WPM

Tools

ServiceTitan

Job description

Are you passionate about exceptional customer service? M and M is seeking a Client Services Dispatcher to be the friendly, professional voice for our customers. In this role, you’ll manage inbound and outbound calls, schedule and dispatch service appointments, and ensure every client feels heard, respected, and confident in choosing MandM. If you thrive in a fast-paced environment and enjoy problem-solving while creating smooth, stress-free experiences for homeowners, this role is for you.

Key Responsibilities

Serve as theprimary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls

Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction

Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions

De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset

Maximize booking opportunities by confidently communicating service options and converting calls into scheduled appointments

Maintain accurate, detailed records of all customer interactions in ServiceTitan while multitasking calls and system updates

Collaborate closely with technicians and internal teams to ensure timely arrivals and seamless service delivery

Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts

Continuously expand knowledge of MandM’s services, memberships, and offerings to better serve customers

What we're looking for:

2-4 years of call center, dispatch, or customer service experience (service-based industry preferred)

Previous HVAC, plumbing, or home services experience is a strong plus

Excellent phone presence with the ability to build rapport quickly and professionally

Strong multitasking and time-management skills in a high-volume, fast-paced environment

Confident decision-making skills with sound judgment and attention to detail

Ability to talk and type simultaneously; minimum typing speed of 45 WPM

Proficiency in Microsoft Office

• Great pay, great team
• Health Savings Account
• 401k with 50% company match
• Paid holidays and sick days
• Work for a company that values the employees

#MNMP

Pay Range

$1 - $9,000,000,000 USD

This role is 100% in-office, located in Brea, CA.

About Champions Group:

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

As set forth in Champions Group Holdings’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

U.S. Standard Demographic Questions

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.