Client Services Representative

SWAN Denver; Commerce City (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

SWAN Denver is seeking a Client Services Representative to be the friendly voice for our customers in the Denver metro area. You will handle inbound calls, book appointments, and resolve inquiries with a positive, solution-oriented approach.

Join a team focused on character, integrity, and customer satisfaction. The role offers a fast-paced environment, bilingual Spanish a plus, and a path for growth along with benefits such as health insurance, a 401(k) plan, and generous PTO.

Qualifications

• 1–3 years of call center experience preferred.
• HVAC & Plumbing industry experience is a plus.
• Typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong judgment skills to make sound business decisions.
• Proficient in Microsoft Suite; SERVICE TITAN a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Receive a high volume of inbound calls and book appointments at a high conversion rate.
• Identify client requests and provide effective solutions; de-escalate when needed.
• Use critical thinking to solve client problems with sound judgment.
• Maintain up-to-date knowledge of our products and services.
• Enter accurate records of client interactions and actions taken while multitasking.
• Meet productivity standards while delivering high-quality calls and following scripts.

Skills

Call center experience

Typing 45 wpm

Bilingual Spanish

Customer service

Multitasking

Strong judgment

Tools

Microsoft Office

SERVICE TITAN

Job description

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

Key Responsibilities:

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

Qualifications:

• 1-3 years of Call Center experience preferred
• HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous PTO, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction.

Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.

Pay Range

$21 - $25 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SWAN Denver’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.