Client Services Director

Care Net Pregnancy Center of Milwaukee; Milwaukee (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

STD

LTD

Employer IRA match

Job summary

Care Net Pregnancy Center of Milwaukee is seeking a Client Services Director to provide leadership over the center's non-medical client services and to work closely with the Executive Director to grow programs.

You will train and supervise client advocates, directly serve clients through visits and counseling, manage client data, and develop case management initiatives while building community partnerships and ensuring high-quality care in a faith-based environment.

Qualifications

• Bachelor’s degree required; degree in human services preferred.
• Experience in ministry or faith-based settings preferred.
• Experience supervising staff and volunteers.

Responsibilities

• Oversee non-medical client advocacy services.
• Train and supervise client advocates.
• Provide direct advocacy to clients, including visits for counseling.
• Interact with clients via meetings, calls, texts, and scheduling.
• Develop and expand case management and referral resources.
• Build community partnerships and maintain referrals.
• Oversee accurate entry of client data in online databases.
• Collaborate with the Executive Director on program growth.
• Identify clients needing follow-up and ensure contact.

Skills

Leadership

Staff supervision

Program development

Client advocacy

Community partnerships

Effective communication

Volunteer management

Education

Bachelor's degree in human services or related field

Tools

Database management

Job description

As an ambassador of Jesus Christ, the Client Services Director provides overall oversight and leadership to the center’s non-medical client services as well as provides services directly to clients. This includes training and supervising client advocates and taking ownership of the programs to ensure they are best serving our clients. The Client Services Director works closely with the Executive Director to execute the growth and expansion of client services and programs.

Position Responsibilities

• Oversee the center’s non-medical client advocacy services provided to clients.
• Take ownership of our client service programs, looking for ways to improve them and better serve our clients.
• Provide ongoing supervision, training and support to all client advocates.
• Directly provide advocacy services to clients, including handling visits for pregnancy testing, options counseling and baby supplies.
• Directly interact with clients through one-on-one meetings, answering phones, sending texts and e-mails and scheduling appointments.
• Build and maintain mentor like relationships with clients, pray with clients and share the Gospel where appropriate.
• Work to develop beneficial community partnerships, maintaining and updating referral resources for clients.
• Collaborate with the Executive Director on the further development of a case management program and potential expansion of services.
• Oversee entry of client data into online database to ensure accuracy and completeness.
• On a weekly and monthly basis, identify clients in need of follow-up and ensure necessary follow-up occurs.

Position Requirements

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior & Lord.
• Exhibit a strong commitment and dedication to the sanctity of all human life.
• Exhibit a strong commitment and dedication to sexual purity.
• Agree with and uphold the center’s Statement of Faith, Code of Conduct and the Vision and Mission Statements.
• Have a minimum of a bachelor’s degree, preferably in a human services field.
• Experience (volunteer or paid) in a ministry capacity.
• Demonstrate satisfactory knowledge of, or be willing to learn about, pregnancy and abortion procedures.
• Be able to provide spiritual leadership, discipleship, and support to clients and advocates.
• Be able to lift bins and boxes of donations up to 35 pounds overhead.
• Experience supervising or managing people or programs preferred.

Salary commensurate with education and experience. Benefits include PTO, paid holidays, STD, LTD & employer match IRA