Client Services Director

Lawrence Law Office; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Lawrence Law Office, located in Columbus, Ohio, is seeking an individual to manage client relations and provide administrative support. Responsibilities include processing new leads, scheduling consultations, and maintaining accurate records in the company’s CRM system.

The ideal candidate will have strong communication skills, a professional demeanor, and a commitment to client care. Experience in sales or customer service is preferred, and proficiency in Microsoft Office and CRM systems is necessary.

We value diversity and encourage candidates from all backgrounds to apply.

Qualifications

• Experience in client relations, sales, or customer service is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time-management abilities.

Responsibilities

• Serve as a primary point of contact for clients, providing communication.
• Manage the intake process including scheduling consultations.
• Maintain accurate client records in the CRM system.

Skills

Client relations

Communication skills

Time management

Tech-savvy

Tools

CRM systems

Microsoft Office

Job description

Welcome to Lawrence Law office, a prestigious Central Ohio family law firm dedicated to guiding clients through some of life’s most challenging transitions with professionalism, empathy, and excellence. We pride ourselves on providing exceptional client service, fostering collaboration across our team, and maintaining a reputation built on integrity and results.

Key Responsibilities:

• Serve as a primary point of contact for clients, providing timely and professional communication.
• Manage the intake process: process new leads, schedule consultations, and conduct follow-ups to secure client retainers.
• Provide administrative support for firm’s sales and marketing initiatives.
• Maintain accurate and up-to-date client records in the firm’s CRM system.
• Collaborate with attorneys, paralegals, and billing staff to ensure client satisfaction and efficient case progress.
• Address client inquiries and concerns promptly and professionally.
• Facilitate billing and collections to ensure timely payments and smooth execution of case strategies.
• Uphold punctuality, accuracy, and a high level of professionalism in all client interactions.

Qualifications:

• Experience in client relations, sales, or customer service is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time‑management abilities.
• Tech‑savvy, with experience using CRM systems, Microsoft Office, and office technology.
• Competitive, motivated, and goal‑driven personality.
• Professional demeanor with commitment to confidentiality and client care.

Equal Opportunity Statement:

Lawrence Law Office is committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.