Client Services Delivery Coordinator

SGS; Fairfield (NJ); On-site; USD 68,769,792 - 80,231,424; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement program

Online training courses

Family leave

Job summary

SGS is seeking an organized Administrative Specialist to coordinate services locally and globally. You will handle orders from clients and internal teams, ensure documentation, and open orders in systems, while communicating delays as needed.

The role requires a high school diploma; associate degree in science preferred and 2+ years experience in administration or operations. Proficiency in Word, Excel, and Outlook is essential, with lab environment experience a plus.

Qualifications

• High school diploma or GED required.
• Associate degree in science preferred.
• Two+ years of admin/operational experience; familiarity with data entry.
• Proficient in Word, Excel and Outlook.
• Working in a laboratory environment is a plus.

Responsibilities

• Receive orders from clients, sales and account management teams for local and global operations.
• Ensure proper documentation and order processing.
• Open orders in systems.
• Notify teams of service delivery delays.
• Communicate client order concerns to the client, sales and account management teams as required by SOP.
• Escalate non-routine orders or delays to Client Service Team Management Lead for resolution.
• Coordinate invoicing with invoicing team.
• Send reports to clients.
• Maintain job folders and filing.
• Other duties as needed to meet business needs.
• Perform collection efforts to meet DSO targets.

Skills

Team collaboration

Detail oriented

Communication skills

Education

High school diploma

Associate’s degree in science

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Lab environment experience

Job description

SGS is seeking an organized Administrative Specialist to coordinate services locally and globally. You will handle orders from clients and internal teams, ensure documentation, and open orders in systems, while communicating delays as needed.

The role requires a high school diploma; associate degree in science preferred and 2+ years experience in administration or operations. Proficiency in Word, Excel, and Outlook is essential, with lab environment experience a plus.