Client Service Supervisor: Lab Ops & Courier Lead

SGS; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Job summary

SGS, located in Harrisburg, is seeking a leader for the Client Service departments. This role involves overseeing operations, training personnel, and ensuring compliance with standards. With a strong focus on quality management and client interaction, the ideal candidate will possess relevant educational qualifications and years of experience in laboratory operations.

Responsibilities also include vehicle maintenance, performance reviews, and effective problem-solving skills, ensuring all client needs are met while maintaining a professional environment.

Qualifications

• 4-year degree in Microbiology/Chemistry or equivalent work experience is required.
• 3+ years experience in Client Service or Laboratory Operations is needed.
• Effective communication skills across multiple disciplines are necessary.

Responsibilities

• Oversee Client Service Receiving and Courier functions as required.
• Responsible for interviewing, hiring, and training personnel.
• Schedule personnel to facilitate an efficient operation.

Skills

Problem prevention and problem-solving skills

Strong written and verbal communication skills

Interpersonal skills

Proficiency with Microsoft Word/Excel

Client interaction skills

Ability to work independently

Education

4-year degree in Microbiology/Chemistry or related field

3+ years experience in Client Service or Laboratory Operations

3-5 years experience in a commercial food testing laboratory

Tools

LIMS

ASnAP systems

Job description

SGS, located in Harrisburg, is seeking a leader for the Client Service departments. This role involves overseeing operations, training personnel, and ensuring compliance with standards. With a strong focus on quality management and client interaction, the ideal candidate will possess relevant educational qualifications and years of experience in laboratory operations.

Responsibilities also include vehicle maintenance, performance reviews, and effective problem-solving skills, ensuring all client needs are met while maintaining a professional environment.