Client Services & Data Coordinator

JFSLA; California (MO); On-site; USD 30,885 - 34,440; Full time

Job summary

Jewish Family Service LA (JFSLA) is seeking a Full Time Program Assistant (Client Services) to handle client data entry, enrollments, and check-in/out within a two-site pantry program in LA. You will work under the Program Manager and support volunteers while ensuring compassionate client service.

The role requires a high school diploma, strong computer skills, and the ability to lift 40 pounds. Candidate should be flexible with Sunday–Thursday shifts and travel between sites as needed.

Qualifications

• Minimum High School Diploma required.
• Experience in a food pantry, retail, or wholesale distribution preferred.
• Excellent computer skills including Microsoft Office and ability to work within client services database.
• Experience working with volunteers a plus; ability to guide volunteers and maintain boundaries.
• Excellent written and verbal communication.
• Ability to provide customer service with a positive attitude and de‑escalation skills.
• Ability to work independently, be flexible, and manage multiple tasks.
• Culturally sensitive and able to work with a multicultural population.
• Teamwork orientation and professional demeanor.
• Must be able to lift 40 pounds and pass a background check.

Responsibilities

• Open/close the pantry site ensuring readiness and order for daily operations.
• Process client data: enroll, re-register, and check in/out.
• Orient and coach volunteers on the client services database.
• Maintain food distribution policies and provide high-quality service.
• Collaborate with volunteers to improve operations and client experiences.
• Provide community resources and referrals when staff are unavailable.
• Rotate between SOVA pantry sites and cover as needed.
• Enter and reconcile daily pantry data.
• Work with Central Access staff and partner organizations onsite.
• Report equipment, maintenance, or facility issues to supervisor.
• Represent the agency positively to stakeholders.
• Attend staff meetings and trainings.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

De-escalation skills

Multicultural sensitivity

Schedule management

Education

High School Diploma

Tools

Microsoft Office

Client services database

Job description

Jewish Family Service LA (JFSLA) is seeking a Full Time Program Assistant (Client Services) to handle client data entry, enrollments, and check-in/out within a two-site pantry program in LA. You will work under the Program Manager and support volunteers while ensuring compassionate client service.

The role requires a high school diploma, strong computer skills, and the ability to lift 40 pounds. Candidate should be flexible with Sunday–Thursday shifts and travel between sites as needed.