Subscription Operations & Admin Coordinator

JFSLA; Los Angeles, Northern (CA, KY); Hybrid; USD 80,231,000 - 100,289,000; Full time

Job summary

Jewish Family Service LA (JFSLA) is hiring an Administrative and Operations Coordinator to support our Subscription Meal Program. The role emphasizes customer service, billing, enrollment, and operations within a fast-paced startup environment in Los Angeles.

The ideal candidate is highly organized, tech-savvy, and capable of owning day-to-day processes while collaborating with multiple teams to ensure high quality service for subscribers.

Qualifications

• High school diploma or equivalent is required.
• 4+ years in administrative coordination or related roles.
• Experience in billing, enrollment, or order processing preferred.
• Experience with startups or subscription services a plus.
• Experience with older adults or diverse communities desirable.

Responsibilities

• Serve as primary contact for subscribers via phone, email, and web.
• Process enrollments, orders, and billing details.
• Coordinate delivery and scheduling with kitchen and delivery teams.
• Maintain accurate customer records and generate reports.
• Develop and improve administrative workflows for the program.

Skills

Organizational skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Associate/Bachelor's degree or certificate

4+ years admin/ops experience

Startup/subscription experience

Experience with older adults/desirable

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Billing systems

Job description

Jewish Family Service LA (JFSLA) is hiring an Administrative and Operations Coordinator to support our Subscription Meal Program. The role emphasizes customer service, billing, enrollment, and operations within a fast-paced startup environment in Los Angeles.

The ideal candidate is highly organized, tech-savvy, and capable of owning day-to-day processes while collaborating with multiple teams to ensure high quality service for subscribers.