Client Services Coordinator I — Health Services & Scheduling

Texas A&M University; College Station (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Texas A&M University’s University Health Services is seeking a Client Services Coordinator I to provide administrative support between clients, staff, and providers, manage scheduling, referrals and patient flow in a on-site College Station setting.

The role emphasizes HIPAA/FERPA compliance, handling EHR data, coordinating meetings and events, and front-desk duties with a strong focus on customer service and confidentiality.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two years of experience in office administration.
• Experience handling confidential information.
• Familiarity with EHR systems and scheduling.
• Knowledge of HIPAA and FERPA regulations.
• Strong written and verbal communication.

Responsibilities

• Administrative Support for Leadership Team Review and proofread documents.
• Provide logistical support for departmental events and functions.
• Coordinate committee meetings, prepare agendas, and organize and tracks agenda items.
• Produce and provide minutes of meetings as requested.
• Coordinate and schedule trainings and seminars.
• Provide administrative support duties as needed for leadership team.
• Plan, organize, direct, and manage day-to-day activities.
• Client Access Coordination.
• Run reports to identify clients who missed appointments.
• Contact clients for both Counseling and Beutel Mental Health appointments.
• Forward clinical needs to counselor as needed.
• Make necessary follow-up appointments.
• Track and report multiple missed appointments.
• Attend meetings as necessary.
• Customer Service and Staff Support Serves as primary support for Embedded Mental Health Clinicians
• Monitor clinical schedules, ensure efficient client flow, provides back-up to check-in process
• Verify and update client eligibility, demographics, and other information in the Electronic Health Record (EHR)
• Collect document signatures for client acknowledgements and required compliance forms
• Answer client inquiries regarding appointments, procedures, office policies, and general information
• Assists with complex scheduling, canceling, and rescheduling appointments
• Respond to client inquiries regarding charges, eligibility, new student requirements, etc., in person, by phone, and email
• Research and respond to client feedback and concerns in person, by phone and email, notifying leadership as appropriate
• Ensure compliance with HIPAA regulations by safeguarding client confidentiality at all times
• Cover front desk duties as needed including processing crisis clients and supporting all staff and client needs. Performs other duties as assigned. Participates in University and departmental activities, programs, and services

Skills

Multitasking

Electronic Health Records

Confidentiality

Independent work

Office apps

HIPAA

FERPA

Planning & organizing

Communication

Interpersonal skills

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Job description

Texas A&M University’s University Health Services is seeking a Client Services Coordinator I to provide administrative support between clients, staff, and providers, manage scheduling, referrals and patient flow in a on-site College Station setting.

The role emphasizes HIPAA/FERPA compliance, handling EHR data, coordinating meetings and events, and front-desk duties with a strong focus on customer service and confidentiality.