Client Services Coordinator

Wolff/Lang/Christopher Architects, Inc.

Rancho Cucamonga (CA)

Hybrid

USD 44,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Hybrid schedule & remote work options

Healthcare premiums covered

401(k) program

Paid parental leave for birth or adopt

Birthday off

Weekly education lunch & learn

Job summary

PBK is seeking a polished receptionist/administrative assistant to support the staff in daily client-related activities. You will greet visitors, coordinate meetings, manage mail, and assist with common clerical duties while maintaining a professional image.

The role requires 3+ years in client service, strong Microsoft Office skills, and the ability to work under pressure. A hybrid schedule with remote work options and a comprehensive benefits package are offered.

Qualifications

3+ years’ experience in a client service role.
Excellent oral and written communication skills.
Proficiency in Microsoft Office Suite with demonstrated expertise in Word, Excel and PowerPoint.
Strong organizational skills.

Responsibilities

Answering very busy multiple phone lines and greeting customers with warmth, efficiency, and professionalism.
Handle visitors, candidates, and guests professionally.
Maintaining front reception area and conference rooms.
Managing incoming and outgoing mail and vendor deliveries.
Coordinate travel arrangements for project team members.

Skills

Customer service

Communication skills

Professional appearance

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

This position will assist the staff in daily client related activities, all of which revolve around projecting a positive image of the firm through relationship building and the diplomatic handling of issues that may arise through the course of business. Responsibilities include greeting and directing visitors, setting up for client visits and meetings, and ensuring visiting clients are made comfortable. In addition, the candidate will serve in a junior administrative role and have the ability to master routine administrative duties, including work in Microsoft Office.

Your Impact

Answering very busy multiple phone lines and greeting customers with warmth, efficiency, and professionalism.
Handle visitors, candidates, and guests professionally.
Maintaining front reception area and conference rooms.
Managing incoming and outgoing mail and vendor deliveries.
Coordinate travel arrangements for project team members.

Must display and maintain a professional appearance at all times. Assist with general office management duties (i.e. processing/ordering/stocking supplies, calendar management, and booking conference rooms). Perform other clerical duties, such as data entry, filing, photocopying, collating, preparing correspondence and documents, etc. All other duties as assigned.

Here’s What You’ll Need

3+ years’ experience in a client service role.
Punctuality and dependability are essential.
Strong customer service skills.
Ability to interact with senior management, external client organizations, vendors and general public.
Build and nurture strong personal relationships with clients.
Process individual needs of the clients.
Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines.
Proficiency in Microsoft Office Suite with demonstrated expertise in Word, Excel and PowerPoint.
Excellent oral and written communication skills.
Strong organizational skills.
Strong attention to detail including proofreading.
Perform administrative duties as required to build business for clients.

The actual offered base salary for California locations will vary depending on factors such as individual qualifications, education, experience, skills, job-related knowledge, work location, and internal equity. We would not anticipate that the individual hired into this role will be at or near the top half of the range provided, but the decision will be dependent on the factors of each individual case. The compensation package may also include incentive compensation in the form of discretionary bonuses in addition to base salary and a full range of medical, financial, and other benefits. The salary range for this position is below. $44,000.00 - $66,000.00

PBK is an Equal Employment Opportunity employer. All qualified applicants can be considered for an opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, criminal history, or any other characteristic protected by law. Additionally, it is our policy to provide equal employment opportunity in all phases of employment in compliance with all applicable federal and state laws, rules, and regulations.

At PBK, the most accomplished and passionate architects, engineers, and thought leaders are working together to shape the future. We encourage our team to adopt an entrepreneurial approach to professional growth; there are no limits to what one can do or become at PBK. Our culture empowers our people to explore their interests, try new things, and create their own path to success – however they may define it. We recognize the value of work-life balance and believe in rewarding our employees’ hard work.