Client Services Coordinator

Savills North America; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Savills is seeking a Client Services Coordinator in the Greater Philadelphia Region to join our team. You will act as an integrator for high-producing real estate advisors, ensuring timely execution, process orientation, and delivering high-quality work.

You will prepare proposals, presentations, and activity reports, coordinating with internal Savills expert verticals to synthesize deliverables for brokers and clients.

Qualifications

• Must like technology and be comfortable using AI tools.
• Strong verbal and written communication skills.
• Ability to multi-task and meet deadlines in a high-pressure environment.

Responsibilities

• Coordinate with internal teams to initiate deliverables and synthesize information for brokers and clients.
• Support brokers with reports, pitch decks, market surveys, and tour books.
• Maintain live project tracking and activity dashboards.
• Organize client events including venue selection and invitations.
• Coordinate on/offsite meetings, scheduling, calendars, and travel itineraries.
• Update CRM and data tracking indices; manage marketing emails and lists.

Skills

AI proficiency

Communication

Time management

Detail oriented

Self-starter

Professionalism

Tools

Microsoft Office Suite

Adobe Acrobat

CoStar/Loopnet

Slack

Smartsheet

Internet Research

Job description

Find your place to thrive

Savills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise.

Be extraordinary, together.

No matter the role you’re in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our business guides us on this mission, shaping the way we behave to deliver the best results. When you join Savills, our ask for you is simple:

About the Role

Savills is looking for a Client Services Coordinator in the Greater Philadelphia Region to join our team.

You will serve as an integrator for a team of high-producing real estate advisors, ensuring timely execution, process orientation, and taking ownership of producing high-quality deliverables as well as recommending and implementing process improvements.

You will utilize administrative and technical skills to provide support to the assigned brokerage team; to help them excel and grow. You will prepare proposals, presentations, and activity reports. You will coordinate with the internal Savills expert verticals (research, GIS, industrial services, global occupier services, etc.) to initiate expert deliverables and then synthesize that information into a holistic work product to review with the brokers and ultimately the clients.

Key Responsibilities

• Coordinate with the internal Savills expert verticals (research, GIS, industrial services, global occupier services, creative services, etc.) to initiate expert deliverables and then synthesize that information into a holistic work product to review with the brokers and ultimately the clients.
• Support brokers with tasks such as preparation and production of various reports and pitch presentations, market surveys, tour books, etc.
• Maintain live project tracking and activity dashboards
• Organize client events including venue selection, vendor selection, client invitations, etc.
• Coordinate on/offsite meetings including scheduling appointments, keeping calendars, and arranging travel itineraries.
• Update and maintain various information databases, CRM, and tracking indices.
• Manage marketing email communications to clients and prospects – including curating lists within CRM and marketing automation applications.
• Help with office accounting, including inputting billings, preparing commission invoices, reconcile cash receipts, send out reminder invoices, follow up on past due invoices, process co-broker payments and submit expense reports.
• Perform all activities related to the accounts payable function including reviewing, coding, and processing payments.
• Perform account receivable functions including invoicing, deposits, collections, and revenue recognition.
• Complete ad hoc and special projects as directed by the Director of Operations or brokerage team.

Qualifications

Strong computer proficiency, including utilizing AI, crafting AI prompts, and leveraging AI to increase overall efficiency and scalability. You must like technology and not have a philosophical opposition to using AI.

Specific software programs used in the performance of this role include:

• Microsoft Office Suite
• Adobe Acrobat
• CoStar/Loopnet
• Slack
• Smartsheet
• Internet Research
• Effectively communicate and interact with brokers, staff, vendors, and clients.
• Consistently demonstrate a high level of performance and professionalism.
• Ability to multi-task and meet deadlines in a high-pressure environment.
• Excellent verbal and written communication skills.
• Maintain discretion and exhibit sound decision-making skills.
• Exhibit a high level of attention to detail.
• Self-starter and strong time management skills.
• Strong work ethic and positive attitude.
• Ability to adapt to company specific software.
• Creative, curious, and possessing a sense of humor.

Savills values a diverse work environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.

Savills participates in the E-Verify program