Strategic Accounts Coordinator (Hybrid)

SPECTRAFORCE; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, vision insurance

401(k) with employer matching

Job summary

SPECTRAFORCE, a global talent solutions firm, seeks a Strategic Accounts Coordinator in Raleigh, NC to support enterprise client accounts and oversee interview processes, candidate qualification, and coordination activities across the team.

You will conduct candidate phone/video screenings, prepare interview materials, and assist with scheduling, onboarding, and vendor calls while maintaining strong client relationships.

Qualifications

• Minimum one (1) year of professional or customer service experience.
• Excellent written and verbal communication.
• Excellent organizational and time management skills.

Responsibilities

• Support client manager on activities impacting the assigned enterprise client.
• Assist with scheduling and coordinating activities for designated team members on the client account.
• Screen candidates via phone and/or video, provide interview prep and coaching.
• Review resumes and qualify candidates based on client intake qualifications.
• Create interview packets and review interview schedules; request feedback.
• Coordinate interview days, supplier calls, and job fairs; take notes.
• Assist with negotiations of pay and margins based on candidate and client expectations.
• Update internal/HRIS systems and follow SOPs.
• Coordinate with onboarding team to provide background check updates and candidate engagement.
• Conduct quality audits of delivery-team performance and communications.

Skills

Communication

Time management

Organizational skills

Customer service

Tools

HRIS systems

Job description

SPECTRAFORCE is a global talent solutions and IT services firm that helps people build meaningful careers while supporting Fortune 500 and high-growth organizations with their workforce needs. With delivery hubs across the U.S., Canada, Latin America, and India, we create opportunities to work on impactful projects in collaborative, global teams.

Powered by Leoforce, our AI talent intelligence platform, we enable smarter, faster, and more inclusive hiring - connecting the right talent to the right opportunities. As a certified minority-owned enterprise, we foster a people-first culture and deliver customized staffing and workforce solutions across technology, healthcare, finance, life sciences, and more. Founded in 2004, we believe that when forces align, futures thrive. Learn more at www.spectraforce.com

The Opportunity:

The Strategic Accounts Coordinator will work closely with the designated team overseeing our client accounts. This role is responsible for supporting various aspects of account management including the interview process, assessing candidates’ qualifications and suitability for open positions, and various coordinating activities required within their strategic account.

Essential Functions:

• Support client manager on activities that directly impact their assigned enterprise client.
• Assist with various scheduling and coordinating activities for designated team members on their client account.
• Support the management of MSP and/or procurement related activities for designated accounts.
• Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates.
• Independently review and qualify candidate resumes based on qualifications gained during client intake calls.
• Create interview packets, review interview schedules, and request interview feedback.
• Assist with scheduling and note-taking for supplier calls, as well as coordination of interview days and job fairs.
• Facilitate negotiations of pay and margins based on candidate’s and client’s expectations.
• Follow standard operating procedures for client and update internal/HRIS systems accordingly.
• Coordinate with onboarding team to provide background check updates to candidates while contributing to strong and consistent candidate engagement.
• Conduct quality audits of delivery-team work performance to determine effectiveness of communication and areas of improvement.
• Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives.
• Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Collaborate closely with the client manager to identify opportunities for revenue growth within existing accounts.
• Assist other team members as needed and perform other duties assigned.

Required Knowledge, Skills, and Experience:

• Minimum one (1) year of professional or customer service experience
• Strong work ethic and ability to work in a fast-paced, rapidly changing environment
• Excellent written and verbal communication
• Excellent organizational and time management skills

Preferred Requirements:

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer in close range
• Must be able to lift up to 25 pounds occasionally

Travel Requirements:

• Ability to travel up to 10% of the time

• A strong cultural environment, recognized by Inc. Best Workplaces and Womens Choice Awards, with 72% female leadership.
• Unlimited PTO
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.

*Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.