Floral Shop Concierge — Customer‑Centric Sales

Forest Lawn Memorial Parks and Mortuaries; Glendale (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Forest Lawn Memorial Parks and Mortuaries seeks a friendly Flower Shop Representative to assist client families with flower selections, process orders, manage payments, and ensure timely delivery of arrangements within the park. This role combines customer service with clerical tasks in our on-site flower shop.

Applicants should have prior customer service experience, strong verbal and written communication, basic Word/Excel skills, and the ability to lift 60 lbs.

Qualifications

• Previous experience in a customer service position.
• Must have good oral and written communication skills.
• Type 35 wpm and be PC literate; basic knowledge of Word and Excel.
• Must be able to handle difficult situations with minimal supervision.
• Must be able to work weekends and holidays.
• Valid California Driver’s License.
• Ability to lift 60 lbs.
• Must be able to work on-site.

Responsibilities

• Deliver flower presentations to client families and assist them in the proper selection in floral arrangements with availability.
• Maintain effective communication with client families. Solve and address customer concerns in a timely manner.
• Maintain correct balance of cash and timely submission of cash reports, following all cash handling procedures.
• Maintain professional vendor relationships. Order, verify, and receive inventory. Deliver client family orders by deadline.
• Receive and process phone, internet, and other orders accurately to meet customer expectations.
• Receive payments for contracts, add-ons, and store merchandise, from customers and provide receipts.
• Responsible for flower placement contracts received from client families.
• Be knowledgeable and perform office functions including, but not limited to, maintaining daily cash and inventory reports, work on HMIS and MA internal systems.
• Care for and maintain fresh flowers, plants, and bouquets.
• Clean and organize the refrigerator and storage areas.
• Deliver placement bouquets and service flowers to proper location as needed.
• Clean front shop (display area) daily.
• Maintain good communication with the public and other Forest Lawn employees.
• Drive and maintain a good driving record.
• Maintain a clean and safe working office/cashier’s area.
• Actively help client families in the Flower Shop and throughout the park.

Skills

Customer service

Communication skills

Cash handling

Weekend availability

Driver's license

Lifting ability

On-site work

Typing speed

Education

High school diploma/GED

Tools

Word

Excel

PC literacy

Job description

Forest Lawn Memorial Parks and Mortuaries seeks a friendly Flower Shop Representative to assist client families with flower selections, process orders, manage payments, and ensure timely delivery of arrangements within the park. This role combines customer service with clerical tasks in our on-site flower shop.

Applicants should have prior customer service experience, strong verbal and written communication, basic Word/Excel skills, and the ability to lift 60 lbs.