Client Services Consultant II

MetLife; Bridgewater (MA); On-site; USD 60,000 - 82,000; Full time

Job summary

MetLife is seeking a Client Services Consultant II to provide administrative support and exceptional customer service to large group insurance clients. This role requires strong organizational and communication skills, along with 3-5 years of relevant experience. You will work closely with internal teams and clients, solving problems and managing projects to enhance client satisfaction.

Benefits

Comprehensive health plan

401(k) with employer matching

Tuition assistance

Paid life insurance

Volunteering time off

Qualifications

• 3-5 years of relevant experience required.
• Proficiency with Microsoft Office Suite (especially Excel and PowerPoint).
• Excellent organizational, interpersonal, and communication skills.

Responsibilities

• Accountable for client requests and leading projects.
• Provides exceptional customer service and manages customer relationships.
• Contributes to strategic planning and account audits.

Skills

Organizational skills

Interpersonal skills

Communication skills

Project management

Analytical thinking

Problem solving

Education

3-5 years of relevant experience

Tools

Microsoft Office Suite

Job description

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The Team You Will Join

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive, and other internal partners to manage the customer relationship. Works with brokers and third party administrators to build connections and deliver for our customers.

Requirements

Description and Requirements

The Team You Will Join

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive, and other internal partners to manage the customer relationship. Works with brokers and third party administrators to build connections and deliver for our customers.

Key Responsibilities:

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and strategic planning process and meetings.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Establishes and maintains client specific processes and reporting. Creates and maintains process manuals and client specific work instructions.
• Reviews contract documents.
• Inputs and ensures accurate input of data in MetLife systems.
• Develops and leads client presentations.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Perform other related duties as assigned or required.
  
  
  

Essential Business Experience and Technical Skills:

Required:

• 3-5 years of relevant experience
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development
  
  
  

Preferred :

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management
• Client/Customer and/or broker engagement experience
  
  
  

The salary range for applicants for this position is $60,900 - $81,200 Base Salary + Annual Bonus.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$60,900 - $81,200 Base Salary + Annual Bonus

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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